Hi all,
A customer that I am implementing Omnichannel chat for require each conversation to be linked to a custom entity called 'Quick Enquiry' (think of it as a pre-cursor to a Case).
I have created a new application tab template which opens a new Quick Enquiry form and auto populates some fields (Enquiry title and source channel) using slugs - https://docs.microsoft.com/en-us/dynamics365/app-profile-manager/automation-dictionary-keys#slugs. I have been using the description field as a test field to see if it populates with the conversation GUID but it does not seem to be working:
I would expect the description field to display the GUID of the conversation record but it does not.
Here is what I've got in the data template parameter for the Quick Enquiry tab: {"crimson_sourcechannelid":"5035e439-9a5c-ea11-a811-00224801badc" , "crimson_name":"Live Chat - " , "crimson_longdescription":"{anchor.msdyn_ocliveworkitemid}"}
Any help would be appreciated.
