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Items shipped multiple times for same sales order

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Posted on by Samer Baskhayroun

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Hi All

Items shipped more then one time for same sales order. Customer appears to have been shipped and billed twice. Sales Order continues to be listed as an open order, even though all items have shipped.

How do we fix the order, refund the customer for the second shipment, and close the sales order?

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Dynamics 365 Business Central

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MahGah 15,529 on at

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Hi

My concern is how your team were able to over ship the SO? I mean BC base does not let you to ship more than order QTY.

1) For SO: check to see if you have any blank line in SO. Something like in Type you see Item or G/L but no item has been selected or no G/L has been selected. if you have such a line clear it out. That should help with SO

2) for shipment. Make sure that you invoiced the customer twice. if you really invoiced the customer twice then you have 2 options :

Option1: create Return Order and ask customer to send your product back then issue credit memo. if you want your product back.

Option 2: do as you suggested

Thanks

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Teddy Herryanto (Th... 14,284 Super User 2025 Season 2 on at

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BC shouldn't allow you to ship and invoice more than the order. It will throw you an error message.

Check if there is a customization that change this behavior. Or check if someone recreate the sales order with the same number (for whatever reason).

You can credit the customer by creating Sales Return Order or Sales Credit Memo. It will return back the items as well.

If you are not planning to ship the remaining sales order, you can just delete it.

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YUN ZHU 95,329 Super User 2025 Season 2 on at

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Hi, as Teddy mentioned, In BC with standard features, it is not possible to ship more than the quantity in the sales order.

If the item has been shipped, but has not yet been invoiced. You can use Undo to cancel the shipment.

More details:

https://yzhums.com/3267/#toc1

And about correct and cancel posted sales invoice, hope the following will help.

https://yzhums.com/3267/#toc3

Thanks.

ZHU

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