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Hi Mukesh,
Can you please provide some details on the issue?
Regards,
Shubhangini
I have to send an email to user two days before his appointment. The above code is not working. I also used Execution time of the process but didn't work. I also on or before, on or after, equals condition. but still not getting an email. The email is working if i dont' use condtion check. Please suggest me what do i need to do now
When looking at the workflow sessions, what do you see? Is there a workflow in the waiting state? Do you see what it's waiting for?
It shows waiting for timer
Let's suppose the current datetime is 22/07/2017 8:22 PM. And i set the appointment 20/07/2017 8:30 PM. In that case, I should have to get an email at 8:30 Pm. Right?
Sorry set an appointment 24/07/2017 8:30 PM
Hi MukeshSerene, you should be using Wait condition instead of Timeout condition. picture attached.
https://community.dynamics.com/crm/b/crmsoftwareblog/archive/2016/01/21/dynamics-crm-workflows-wait-vs-timeout
http://blog.clickdimensions.com/crm-workflows-wait-versus-timeout/
hope this helps!
It worked. But here is the main issue. Once the workflow is succeesful, it is automatically ended. now workflow is not running. I have unchecked the checkbox and there is no workflow ended setup. What does it mean? Will the workflow not run in the future for checking the other records. Please suggest me.
I have changed the appointment but now it's not in the running state. so will i have to set the workflow running again?
I have implemented a similar complex workflow,
let the workflow trigger when the appointment date is also changed,
you can also add a new field of two options called flag with yes or no
once the workflow starts set the flag to yes
once the email is sent set the flag to no
so the workflow should start by checking the flag.
if the flag is yes it should stop incase u do not want multiple emails when the field is changed.
But since the workflow is on-demand, it should run every time it is invoked.
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