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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Can no longer see atta...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Can no longer see attach file or insert signature button on email ribbon

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Posted on by MikeC282 2,175

Soo here's a strange one. This either happened today or yesterday but the ribbon buttons on emails now have both the attach file button and Insert Signature button hidden. Also when clicking the delete button on the email it throws the below error:

pastedimage1632200324834v1.png

Looking at the command checker I can see the current command definition layer which was a solution from Microsoft has altered the XML.

pastedimage1632200488686v3.png

pastedimage1632200550426v4.png

I also noticed that the Attach file and Insert Signature seems to be disabled/hidden now due to this specific enable rule:

pastedimage1632200782556v5.png

pastedimage1632200810076v6.png

Can anyone tell me what happened and was this a recent patch that caused this? 

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  • Suggested answer
    Shaina Profile Picture
    Shaina Microsoft Employee on at

    Hi Mike, 

    There is a recent known issue with the 'Attach File' button and 'Insert Signature' button being hidden from the email form.

    However, in order to specifically review the issue that you're facing and confirm, I'd suggest to open a Service Request with Microsoft Support. 

    Below are the workarounds that you could implement for the issues: 

    1. 'Attach File' button-

    'New Attachment' button in ribbon in Attachment Grid is working. You could use this ribbon if you're looking for 'Attach File'.

    pastedimage1632227690601v5.png

    2. 'Insert Signature' button- You could set one of the signatures as default and then whenever you open a new email, the signature set as default will show up in the email body by default.

    -Open the Personalization Settings from here:

    pastedimage1632227709312v6.png

    -Select 'Email Signature' and open the signature you'd want to keep as default:

    pastedimage1632229119117v1.png

    - Set the most common signature as default and copy & paste other signatures from Word, Outlook, etc., if required for the time being. 

    pastedimage1632229163381v2.png

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