Dynamics Community Forum Thread Details

Can no longer see attach file or insert signature button on email ribbon

Soo here's a strange one. This either happened today or yesterday but the ribbon buttons on emails now have both the attach file button and Insert Signature button hidden. Also when clicking the delete button on the email it throws the below error:

Looking at the command checker I can see the current command definition layer which was a solution from Microsoft has altered the XML.

I also noticed that the Attach file and Insert Signature seems to be disabled/hidden now due to this specific enable rule:

Can anyone tell me what happened and was this a recent patch that caused this?

Hi Mike,

There is a recent known issue with the 'Attach File' button and 'Insert Signature' button being hidden from the email form.

However, in order to specifically review the issue that you're facing and confirm, I'd suggest to open a Service Request with Microsoft Support.

Below are the workarounds that you could implement for the issues:

1. 'Attach File' button-

'New Attachment' button in ribbon in Attachment Grid is working. You could use this ribbon if you're looking for 'Attach File'.

2. 'Insert Signature' button- You could set one of the signatures as default and then whenever you open a new email, the signature set as default will show up in the email body by default.

-Open the Personalization Settings from here: