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Microsoft Dynamics AX (Archived)

interpret error log file from AX 2009

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Posted on by 130

Hello,

I'm trying to install Dynamics AX 2009 on a TS env. But during the installation, something happens and it rolls back. I have been reading the log file but it really doesn't make sense too me.

So my question basically is, can you guys teach me to understand the error log file? :) Or help me interpret it and look for clues to why the installation fails. So far I have discovered that it is the Client that fails, if I only install the debugger, it works just fine.

Little bit of "spam" now, but here is the log file: 

 === Setup logging started: 29.03.2010 07:15:53 ===
Running file: "M:\DOCUME~1\ATHOMA~1.OYE\LOCALS~1\Temp\AxSetup\AxSetup.exe" RelatedFilesDir="N:"
AxSetup version number: 5.0.593.0
Microsoft Windows NT 5.2.3790 Service Pack 2 (32 bit)
SGSEQ01
Interactive: True

RelatedFilesDir=N:
Property RelatedFilesDir set to: 'N:\'
Property SetupLanguage set to: 'EN'

=== Loading parameters from the command line or a parameter file ===
Initializing log file: M:\Documents and Settings\All Users\Application Data\Microsoft\Dynamics AX\Dynamics AX Setup Logs\2010-03-29 07-15-53\DynamicsSetupLog.txt

 === Starting evaluation of existing installation state ===
MSI file: Components32.msi  Installed: False
MSI file: ClientHelp.msi  Installed: False


 === Checking parameters ===
Property InstallPath set to: 'M:\Program Files\Microsoft Dynamics AX\50'

 === Starting UI phase ===
Property AcceptLicenseTerms set to: '1'
Property BypassWarnings set to: '0'
Property RunMode set to: 'Custom'
Property BypassWarnings set to: '0'
Property InstallClientUI set to: '1'
Property InstallDebugger set to: '1'
Property InstallNetBusinessConnector set to: '1'
Performing  prerequisite validation: VC++ SP1
Performing  prerequisite validation: VC++ SP1
Property InstallPath set to: 'M:\Program Files\Microsoft Dynamics AX\50'
Property ClientLanguage set to: 'EN-US'
Property ClientHelpLanguages set to: 'EN-US'
Property ClientAosServer set to: '%AOS-SERVER%'
Property AosInstanceName set to: ''
Property AosPort set to: '2712'

 === Starting execution phase ===
=== Setting up Components ===
Launching MSI:  /i "N:\Msi\Components32\Components32.msi" /qb-! /l*v "M:\Documents and Settings\All Users\Application Data\Microsoft\Dynamics AX\Dynamics AX Setup Logs\2010-03-29 07-15-53\Components32 Log.txt" DIRECTEXECUTE=1 SETUPLANGUAGE=EN INSTALLDIR="M:\Program Files\Microsoft Dynamics AX\50" INSTALLDIR32="M:\Program Files\Microsoft Dynamics AX\50" ADDLOCAL="ClientUI,NetBusinessConnector,Debugger,ClientConfig"
An error occurred during setup of Components.
For more information see: M:\Documents and Settings\All Users\Application Data\Microsoft\Dynamics AX\Dynamics AX Setup Logs\2010-03-29 07-15-53\Components32 Log.txt
Additional information may be available in the InstallLog files under: M:\Program Files\Microsoft Dynamics AX\50\Setup
Following are messages from the MSI actions log file Microsoft.Dynamics.Setup.Components.InstallLog, which could include earlier messages, (check the date):
 Installing assembly 'M:\Program Files\Microsoft Dynamics AX\50\Setup\Microsoft.Dynamics.Setup.Components.dll'.
 Affected parameters are:
    setuplanguage = EN
    action = install
    feature = BusinessConnector
    installtype = notransaction
    assemblypath = M:\Program Files\Microsoft Dynamics AX\50\Setup\Microsoft.Dynamics.Setup.Components.dll
    logfile = M:\Program Files\Microsoft Dynamics AX\50\Setup\Microsoft.Dynamics.Setup.Components.InstallLog
 
 >>Install: .Net Business Connector Start 29.03.2010 07:16:54
 >>Install: Removing Framework Business Connector Performance Counters
 
 >>Install: .Net Business Connector End   29.03.2010 07:16:56
 
 
 
 
 
 Installing assembly 'M:\Program Files\Microsoft Dynamics AX\50\Setup\Microsoft.Dynamics.Setup.Components.dll'.
 Affected parameters are:
    setuplanguage = EN
    action = install
    clientbindir = M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\#
    feature = ClientUI
    installtype = notransaction
    assemblypath = M:\Program Files\Microsoft Dynamics AX\50\Setup\Microsoft.Dynamics.Setup.Components.dll
    logfile = M:\Program Files\Microsoft Dynamics AX\50\Setup\Microsoft.Dynamics.Setup.Components.InstallLog
 
 >>Install: Klient Start 29.03.2010 07:16:57
 >>Install: Unregistering file 'M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.ReportingServices.dll'
 >>Install: M:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\regasm.exe "M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.ReportingServices.dll" /unregister
 >>Install: Microsoft (R) .NET Framework Assembly Registration Utility 2.0.50727.3053
 Copyright (C) Microsoft Corporation 1998-2004.  All rights reserved.
 
 Types un-registered successfully
 
 
 >>Install: Registering or configuring file: 'M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.ReportingServices.dll'
 >>Install: M:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\regasm.exe "M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.ReportingServices.dll" /tlb /codebase
 >>Install: Microsoft (R) .NET Framework Assembly Registration Utility 2.0.50727.3053
 Copyright (C) Microsoft Corporation 1998-2004.  All rights reserved.
 
 Types registered successfully
 Assembly exported to 'M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.ReportingServices.tlb', and the type library was registered successfully
 
 
 >>Install: Unregistering file 'M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.ElsterTransferHandler.dll'
 >>Install: M:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\regasm.exe "M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.ElsterTransferHandler.dll" /unregister
 >>Install: Microsoft (R) .NET Framework Assembly Registration Utility 2.0.50727.3053
 Copyright (C) Microsoft Corporation 1998-2004.  All rights reserved.
 
 Types un-registered successfully
 
 
 >>Install: Registering or configuring file: 'M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.ElsterTransferHandler.dll'
 >>Install: M:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\regasm.exe "M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.ElsterTransferHandler.dll" /tlb /codebase
 >>Install: Microsoft (R) .NET Framework Assembly Registration Utility 2.0.50727.3053
 Copyright (C) Microsoft Corporation 1998-2004.  All rights reserved.
 
 Types registered successfully
 Assembly exported to 'M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.ElsterTransferHandler.tlb', and the type library was registered successfully
 
 
 >>Install: Unregistering file 'M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.Framework.Expression.AxExpressionBuilder.dll'
 >>Install: M:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\regasm.exe "M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.Framework.Expression.AxExpressionBuilder.dll" /unregister
 >>Install: Microsoft (R) .NET Framework Assembly Registration Utility 2.0.50727.3053
 Copyright (C) Microsoft Corporation 1998-2004.  All rights reserved.
 
 Types un-registered successfully
 
 
 >>Install: Registering or configuring file: 'M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.Framework.Expression.AxExpressionBuilder.dll'
 >>Install: M:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\regasm.exe "M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.Framework.Expression.AxExpressionBuilder.dll" /tlb /codebase
 >>Install: Microsoft (R) .NET Framework Assembly Registration Utility 2.0.50727.3053
 Copyright (C) Microsoft Corporation 1998-2004.  All rights reserved.
 
 Types registered successfully
 Assembly exported to 'M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.Framework.Expression.AxExpressionBuilder.tlb', and the type library was registered successfully
 
 
 >>Install: Unregistering file 'M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.Framework.DirectoryView.dll'
 >>Install: M:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\regasm.exe "M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.Framework.DirectoryView.dll" /unregister
 >>Install: Microsoft (R) .NET Framework Assembly Registration Utility 2.0.50727.3053
 Copyright (C) Microsoft Corporation 1998-2004.  All rights reserved.
 
 Types un-registered successfully
 
 
 >>Install: Registering or configuring file: 'M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.Framework.DirectoryView.dll'
 >>Install: M:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\regasm.exe "M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.Framework.DirectoryView.dll" /tlb /codebase
 >>Install: Microsoft (R) .NET Framework Assembly Registration Utility 2.0.50727.3053
 Copyright (C) Microsoft Corporation 1998-2004.  All rights reserved.
 
 Types registered successfully
 Type library exporter warning processing 'Microsoft.Dynamics.Framework.DirectoryView.IDirPartyDirectoryNode, Microsoft.Dynamics.Framework.DirectoryView'. Warning: The type had one or more duplicate DISPIDs specified. The duplicate DISPIDs were ignored.
 Assembly exported to 'M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.Framework.DirectoryView.tlb', and the type library was registered successfully
 
 
 >>Install: Unregistering file 'M:\Program Files\Microsoft Dynamics AX\Common\MindKeyGroup.MindKey.Wheel.dll'
 >>Install: M:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\regasm.exe "M:\Program Files\Microsoft Dynamics AX\Common\MindKeyGroup.MindKey.Wheel.dll" /unregister
 >>Install: Microsoft (R) .NET Framework Assembly Registration Utility 2.0.50727.3053
 Copyright (C) Microsoft Corporation 1998-2004.  All rights reserved.
 
 Types un-registered successfully
 
 
 >>Install: Registering or configuring file: 'M:\Program Files\Microsoft Dynamics AX\Common\MindKeyGroup.MindKey.Wheel.dll'
 >>Install: M:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\regasm.exe "M:\Program Files\Microsoft Dynamics AX\Common\MindKeyGroup.MindKey.Wheel.dll" /tlb /codebase
 >>Install: Microsoft (R) .NET Framework Assembly Registration Utility 2.0.50727.3053
 Copyright (C) Microsoft Corporation 1998-2004.  All rights reserved.
 
 Types registered successfully
 Assembly exported to 'M:\Program Files\Microsoft Dynamics AX\Common\MindKeyGroup.MindKey.Wheel.tlb', and the type library was registered successfully
 
 
 >>Install: mofcomp "M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\ax_trace.mof"
 >>Install: Microsoft (R) 32-bit MOF Compiler Version 5.2.3790.3959
 Copyright (c) Microsoft Corp. 1997-2001. All rights reserved.
 Parsing MOF file: M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\ax_trace.mof
 MOF file has been successfully parsed
 Storing data in the repository...
 Done!
 
 
 >>Install: Registering or configuring file: 'M:\Program Files\Microsoft Dynamics AX\Common\smmphone.ocx'
 >>Install: regsvr32 "M:\Program Files\Microsoft Dynamics AX\Common\smmphone.ocx" /s
 >>Install:
 
 >>Install: M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\ax32.exe -regserver
 >>Install:
 
 >>Install: Registering or configuring file: 'M:\Program Files\Microsoft Dynamics AX\Common\vcgantt.ocx'
 >>Install: regsvr32 "M:\Program Files\Microsoft Dynamics AX\Common\vcgantt.ocx" /s
 >>Install:
 
 >>Install: Registering or configuring file: 'M:\Program Files\Microsoft Dynamics AX\Common\drop2ctrl.ocx'
 >>Install: regsvr32 "M:\Program Files\Microsoft Dynamics AX\Common\drop2ctrl.ocx" /s
 >>Install:
 
 >>Install: Registering or configuring file: 'M:\Program Files\Microsoft Dynamics AX\Common\AxHelpCtrl.dll'
 >>Install: regsvr32 "M:\Program Files\Microsoft Dynamics AX\Common\AxHelpCtrl.dll" /s
 >>Install:
 
 >>Install: Registering or configuring file: 'M:\Program Files\Microsoft Dynamics AX\Common\WheelAx.dll'
 >>Install: regsvr32 "M:\Program Files\Microsoft Dynamics AX\Common\WheelAx.dll" /s
 >>Install:
 
 >>Install: Registering or configuring file: 'M:\Program Files\Microsoft Dynamics AX\Common\AnaMeter.dll'
 >>Install: regsvr32 "M:\Program Files\Microsoft Dynamics AX\Common\AnaMeter.dll" /s
 >>Install:
 
 >>Install: Klient End   29.03.2010 07:17:10
 
 
 
 
 
 Rolling back assembly 'M:\Program Files\Microsoft Dynamics AX\50\Setup\Microsoft.Dynamics.Setup.Components.dll'.
 Affected parameters are:
    setuplanguage = EN
    action = rollback
    clientbindir = M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\#
    feature = ClientUI
    installtype = notransaction
    assemblypath = M:\Program Files\Microsoft Dynamics AX\50\Setup\Microsoft.Dynamics.Setup.Components.dll
    logfile = M:\Program Files\Microsoft Dynamics AX\50\Setup\Microsoft.Dynamics.Setup.Components.InstallLog
 
 >>Rollback: Klient Start 29.03.2010 07:17:12
 >>Rollback: Attempting to remove Client which may have been partially or fully installed
 >>Rollback: Unregistering file 'M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.ReportingServices.dll'
 >>Rollback: M:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\regasm.exe "M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\Microsoft.Dynamics.ReportingServices.dll" /unregister
 >>Rollback: Microsoft (R) .NET Framework Assembly Registration Utility 2.0.50727.3053
 Copyright (C) Microsoft Corporation 1998-2004.  All rights reserved.
 
 Types un-registered successfully
 
 
 >>Rollback: M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\ax32.exe -unregserver
 >>Rollback:
 
 >>Rollback: Removing Client Performance Counters
 >>Rollback: Klient End   29.03.2010 07:17:13
 
 
 
 
 
 Rolling back assembly 'M:\Program Files\Microsoft Dynamics AX\50\Setup\Microsoft.Dynamics.Setup.Components.dll'.
 Affected parameters are:
    setuplanguage = EN
    action = rollback
    feature = BusinessConnector
    installtype = notransaction
    assemblypath = M:\Program Files\Microsoft Dynamics AX\50\Setup\Microsoft.Dynamics.Setup.Components.dll
    logfile = M:\Program Files\Microsoft Dynamics AX\50\Setup\Microsoft.Dynamics.Setup.Components.InstallLog


 === Setup was canceled or failed. For details see the previous messages in the log.

 === Setup logging ended: 29.03.2010 07:17:41 ErrorLevel/ExitCode: '1' ===

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I have the same question (0)
  • user5555 Profile Picture
    7,437 on at

    Hi,

    If you want help on this I would advice you to specify the first error instead of giving a lot of data to be looked into. You can also Google on the error...but if you want others to help..make it easy and specific: that will help others to recognize it from their experiences'.

    J.

  • Thomas Øyen Profile Picture
    130 on at

    Thanks for your reply,

     well, I downloaded Dynamics AX 2009 from MSDN, run through the wizard and when it is in the installing process the bars stop at one point and roll back. I get an error and the option to view the log file above.

     This only happens when installing the client though. If I choose to just install the debugger, it works fine.

     I don't have any more info than that regarding the installation and how it fails.

  • user5555 Profile Picture
    7,437 on at

    Hi,

    1. Is your M-drive a network share? Property InstallPath set to: 'M:\Program Files\Microsoft Dynamics AX\50'

    2. Is latest Framework installed on it?

    J.

  • Thomas Øyen Profile Picture
    130 on at

    no, M: is the local system drive on the terminal server.

    And .NET Framework 3.5 SP1 is installed.

    I would also like to mention that this is a clean server, we do not have any other applications installed other then MS Office, VMware tools, .NET framework and C++ 2008.

  • user5555 Profile Picture
    7,437 on at

    Hi,

    No idea on terminal server. What do those (error)logs tell you? Can be that one of these you already listed here: 

    Launching MSI:  /i "N:\Msi\Components32\Components32.msi" /qb-! /l*v "M:\Documents and Settings\All Users\Application Data\Microsoft\Dynamics AX\Dynamics AX Setup Logs\2010-03-29 07-15-53\Components32 Log.txt" DIRECTEXECUTE=1 SETUPLANGUAGE=EN INSTALLDIR="M:\Program Files\Microsoft Dynamics AX\50" INSTALLDIR32="M:\Program Files\Microsoft Dynamics AX\50" ADDLOCAL="ClientUI,NetBusinessConnector,Debugger,ClientConfig"
    An error occurred during setup of Components.
    For more information see: M:\Documents and Settings\All Users\Application Data\Microsoft\Dynamics AX\Dynamics AX Setup Logs\2010-03-29 07-15-53\Components32 Log.txt
    Additional information may be available in the InstallLog files under: M:\Program Files\Microsoft Dynamics AX\50\Setup
    Following are messages from the MSI actions log file Microsoft.Dynamics.Setup.Components.InstallLog, which could include earlier messages, (check the date):
     Installing assembly 'M:\Program Files\Microsoft Dynamics AX\50\Setup\Microsoft.Dynamics.Setup.Components.dll'.
     Affected parameters are:
        setuplanguage = EN
        action = install
        feature = BusinessConnector
        installtype = notransaction
        assemblypath = M:\Program Files\Microsoft Dynamics AX\50\Setup\Microsoft.Dynamics.Setup.Components.dll
        logfile = M:\Program Files\Microsoft Dynamics AX\50\Setup\Microsoft.Dynamics.Setup.Components.InstallLog

  • Thomas Øyen Profile Picture
    130 on at

    In the Components32Log.txt there is a lot of strings i.e:

    Property(S): _EN0.EF6A46D7_CAC4_4663_A18B_19AD854FD2C1 = M:\Program Files\Microsoft Dynamics AX\50\Client\Bin\EN\

    Doesn't really tell me anything unless there is something I should look for.
    The other log file is the one I pasted in above.

     If I Ctrl+F and search for "error", I get these lines:

    1) MSI (s) (78:40) [07:16:26:186]: The call to SRSetRestorePoint API failed. Returned status: 0. GetLastError() returned: 127

    2) Action start 07:16:28: CA_ScheduleExtHelpPlugin_VSCC_VSIPCC.3643236F_FC70_11D3_A536_0090278A1BB8.48273237_1399_45CF_801C_338E1AB00E90.
    CA_ScheduleExtHelpPlugin,
     ERROR: Parent Namespace is empty
     ERROR: An error occurred before returning

    3) 03/29/10 07:16:34 DDSet_Error: RemoveHelpFile()->IHxRegisterSession::ContinueTransaction() returned 80004005.
    03/29/10 07:16:34 DDSet_Error: RemoveHelpFile ERROR: System translation -- Unspecified error

    4) 03/29/10 07:16:34 DDSet_Error: RemoveNamespace()->IHxRegisterSession::ContinueTransaction() returned 80004005.
    03/29/10 07:16:34 DDSet_Error: RemoveNamespace ERROR: System translation -- Unspecified error
    . Returned HRESULT -- -2147467259
    03/29/10 07:16:34 DDSet_Warning: An error occurred before returning

    5) ExecNetFx:  Installing assembly Microsoft.Dynamics.Framework.Expression.AxExpressionBuilder, Version=5.0.0.0, Culture=neutral, PublicKeyToken=31BF3856AD364E35
    ExecNetFx:  More data is available. (Exception from HRESULT: 0x800700EA)
    ExecNetFx:  Error 0xffffffff: Command line returned an error.

    6) Error 1001. Could not find file 'M:\Program Files\Microsoft Dynamics AX\50\Setup\Microsoft.Dynamics.Setup.Components.InstallState'.

    7) DEBUG: Error 2769:  Custom Action NetBusinessConnector.Rollback did not close 1 MSIHANDLEs.

  • user5555 Profile Picture
    7,437 on at

    hi,

    No idea. So business connector BC works? What if you first install the client installation and then the client config? Not sure if that can be configured. Can it be that a firewall is blocking installation since BC works? I have written a small programm to test the BC. If you know how to set up and test it, I have a win32 application which connects to the AOS. You can use it to test connectivity with the AOS. Give a private message, it is about 3MB in size. I really have no idea what this can be. Only thing I am thinking of is that the installation cannot find a path, registry or connection to the AOS.

    J.

  • Denis Patrakov Profile Picture
    on at
    [quote user="Thomas Øyen"]I'm trying to install Dynamics AX 2009 on a TS env. But during the installation, something happens and it rolls back.
    === Setup logging started: 29.03.2010 07:15:53 ===
    Microsoft Windows NT 5.2.3790 Service Pack 2 (32 bit)[/quote][quote user="Thomas Øyen"]In the Components32Log.txt there is a lot of strings i.e:
    DEBUG: Error 2769:  Custom Action NetBusinessConnector.Rollback did not close 1 MSIHANDLEs.[/quote]There's an issue with installation of AX 2009 on W2k3, see The installation of the Dynamics AX 2009 AOS can fail with the Internal Error 2769.
  • Mark Prouty Profile Picture
    1,312 on at

    Error is due to too long filepath filename. Map the folder containing the setup.exe to a new drive:

    execute Z:\setup.exe

  • Community Member Profile Picture
    on at

    Thomas, I'm  having to same error with installing client, how to solve you this problem?

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