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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Keep task active/open ...
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Keep task active/open when closing related case

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Posted on by KjoniX2 85

Is it possible to keep task active/open when closing related case?

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    Community Member Microsoft Employee on at
    RE: Keep task active/open when closing related case

    Hi PaalA,

    Unfortunately, you can't keep task active/open when closing related case.

    But you can reopen the task when closing related case through power automate:

    Go https://us.flow.microsoft.com/ to create a flow:

    pastedimage1647483125053v1.png

    pastedimage1647484367669v5.png

    pastedimage1647484478001v6.png

    Result:

    pastedimage1647484118138v3.png

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