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Service | Customer Service, Contact Center, Fie...
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No longer need a Team but it can't be deactivated nor deleted - What options do we have?

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We are on Microsoft Dynamics 365Version 2104 (9.1.10.102) (DB 9.1.10.102) on-premises. We have a user-owned team that is no longer needed. MS doesn't allow teams to be deactivated and we can't delete it, we need to keep the history.  We need to prevent users from assigning records to this team. We'd prefer to hide it vs a process to reassign records or a plugin telling the users to select another team, etc. but any idea is welcomed. Does anyone have suggestions on what to do with this?  

Thank you in advance,
Chrys 

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  • Verified answer
    Bipin D365 Profile Picture
    28,983 Moderator on at

    Hi,

    You can write on load javascript to disable controls on the field.

    Create custom two option attribute for Status with value Active and Inactive . Set default value to Active and use this field to disable controls on the form of value is Inactive.

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