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Visitor anonymous status Anonymous, although contact is known in the system

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Posted on by Alexander Kraincuk

Hello,

I have the following question:

I have set up a website tracking script for an external website and of course there is also tracking on my Registration Marketing Page, where a standard marketing form for contact capture is included.

1:When visitors sign up and leaves their contact details, they are tracked as Anonymous: No Contact Name and Visitor anonymous status = Anonymous.

On the Insights tab I see the following:

So far so good.

2:Then they get a an Email confirming their Subscription. The contact confirms by clicking the link.

3:On the next visit to the external Page, or the subscription page, the contact still get tracked as Visitor anonymous status = Anonymous, although the contact name is already shown.

Why is the Visitor anonymous Status not changed to Named ?

Thanks in advance

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Nya 29,060 on at

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RE: Visitor anonymous status Anonymous, although contact is known in the system

Hi,

If this problem continues to bother you, it is recommended to create a ticket to MS for more help.

Best Regards,

Nya
Alexander Kraincuk 25 on at

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RE: Visitor anonymous status Anonymous, although contact is known in the system

Hi for me the logic when the Visitor anonymous Status is "Named" or "Anonymous" when the Contact Name is already given, is not yet clear to me. Also not after reading through the related article. Does it correlate with a page being accessed via a Customer Journey or on its own?

Has someone maybe a more concise explanation for that ? :)

Best Regards
Nya 29,060 on at

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RE: Visitor anonymous status Anonymous, although contact is known in the system

Hi Alexander,

Please refer to the following issue, which is similar to your problem and has relatively detailed answers.

Track Contact name for page visit in Dynamics 365 Marketing - Microsoft Dynamics CRM Forum Community Forum

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya