Hello,
I have the following question:
I have set up a website tracking script for an external website and of course there is also tracking on my Registration Marketing Page, where a standard marketing form for contact capture is included.
1:When visitors sign up and leaves their contact details, they are tracked as Anonymous: No Contact Name and Visitor anonymous status = Anonymous.
On the Insights tab I see the following:
So far so good.
2:Then they get a an Email confirming their Subscription. The contact confirms by clicking the link.
3:On the next visit to the external Page, or the subscription page, the contact still get tracked as Visitor anonymous status = Anonymous, although the contact name is already shown.
Why is the Visitor anonymous Status not changed to Named ?
Thanks in advance
