We would like to implement new component by Microsoft called Time Handle for cases to monitor and track time spent on cases.
We have followed Microsoft Documentation as instructed but New Time Handle control for Cases in not working in Customer Service Workspace but working in the Customer service Hub, which we do not use much.
The timer does not log the time for time logs added and the activities under the manual tracking section. I have tried both OOTB and Custom Forms. Normal & In-Cognito mode. I have selected Time tracker in related table and all the other settings remains same as shown in the different community blogs. To name, For ex. Dian Taylor's blog was really helpful.
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
35
Share
Report
All responses (
Answers (
