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Can i add a froward mail box to a queue ?
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Hi
Yes, it is possible
As per technet.microsoft.com/.../dn832085.aspx:
"If your organization wants to configure server-side synchronization using a forward mailbox, you can create a new forward mailbox record. A forward mailbox is used as a collection box for email messages that are transferred from each user’s mailbox on the email system by a server-side rule. The forward mailbox must be dedicated to server-side synchronization, and must not be used as a working mailbox by an individual user. This can be used to process email messages for users and queues whose mailboxes have Incoming Email Synchronization Method set to Forward Mailbox. You must associate the forward mailbox record to an email server profile record to process email using server-side synchronization. Forward mailbox vs. individual mailboxes."
Hope this helps,
Radu
I created a new forward mailbox in CRM but how do i connect it to a queue ?
You need to edit the Queue Record Mailbox and set the Incoming Email Synchronization Method to Forward Mailbox
See docs.microsoft.com/.../create-edit-queue
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