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Dynamics 365 Community / Forums / Customer Service forum / Unexplained 'To...
Customer Service forum

Unexplained 'To' references in email

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Posted on by Darren Hodkinson 355

Hi

When recently replying to an email attached to a Case, the 'to' field was populated with erroneous recipients (client ID's in a customised entity), in addition to the sender name.  i have noticed this on a fair few occasions and I am completely at a loss to understand why.  Has anybody an ides why this is occurring?

I have attached a screen shot for reference.  Those numbers in the 'To' fields are the erroneous records.

Thanks Darren

3107.7230.Untitled.png

Thanks

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  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    try to click on the number, where did it redirect to? customised entity? it yes, it seems this email is resolved using customised entity.

  • Darren Hodkinson Profile Picture
    Darren Hodkinson 355 on at

    Yes, it takes me to the corresponding customer record, in the customer entity.  Sorry, I don't understand what you mean be 'resolve', could you classify?

    Thanks

  • Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    in your case, my assumption was not correct. which version are you using?

  • Darren Hodkinson Profile Picture
    Darren Hodkinson 355 on at

    Thanks, Version 1612 (8.2.3.114) (DB 8.2.2.2464) online

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