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I would like to sync historical emails (back several years) between Outlook 365 and Dynamics Sales Professional. I found this thread:
https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/253473/syncing-historic-emails-between-outlook-365-and-dynamics-crm?pifragment-109352=2#responses
However, like that OP I do not have access to the the MSCRM_CONFIG database to execute the query. Any other ideas?
Thank you!
Hello,
In online orgs, it's not possible to update the value of ECProcessEmailSinceMaximumDaysAllowed and not recommended as well, as it can cause performance issue if set to higher value. By default the value of ECProcessEmailSinceMaximumDaysAllowed (or "process email from" setting in Email server profile) - is 60 (2 months).
HI Satish - thank you for the answer. Is there a custom import tool that you have seem implemented before? It seems bizarre that a MSFT product cannot pull in data from another MSFT product. If users cannot track "old" emails then you do not have the ability to utilize Dynamics to its full potential...
Much appreciated!
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