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I want an email sent to a specific user when a new vendor is created. I've set up the alert rule on the Vendor form but I cannot get an email notification to send. All other email communications in the system are working properly. Is there a trick to getting Alert emails to send?
Thanks in advance.
Hi Frank,
Is the Change based alerts batch job running? Do you have issues with just this specific user or all users?
Thanks Andre, yes, the Changed based batch job is running. This is with all users and all alerts.
Hi Frank, Generally if change based alerts batch job is running then it should work. Please go through this article and verify your alert setup.
community.dynamics.com/.../how-to-configure-change-based-alert-email-notification-for-record-creation-deletion-in-d365-f-o-part-1
Since other emails are working in your system so I would assume issue is in alerts setup.
Also, check in Email History form if you can see the email and if email sending is failed for some reason.
Thanks Mohit. The issue ended up being "Send as" permissions on the email account that was setup in SMTP. Appreciate the help!
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