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Service | Customer Service, Contact Center, Fie...
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Dynamic CRM 9.1 On Premise - Not able to merge lead and Contacts

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Posted on by 250

Hi Team,

I am unable to merge contact in UCI application even after unchecking the checkbox.

pastedimage1626090912299v1.png

There is no system job for cascade operations.

Asyn error log file also not generated but w3wp trace file shows me below error

Crm Exception: Message: The entity with a name = 'none' with namemapping = 'Platform' was not found in the MetadataCache. MetadataCacheDetails: ProviderType=Dynamic, StandardCache=True, IsLoadedInStagedContext = False, Timestamp=860651916, MinActiveRowVersion=860651916, MetadataInstanceId=52033315, ErrorCode: -2147217150
[2021-07-12 14:07:33.144] Process: w3wp |Organization:2bf0813f-d499-47e9-8427-520a097d4d66 |Thread: 98 |Category: Application |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: 7a80a45e-3713-45f1-aaf2-319ab0b641cc |ActivityId: 7a80a45e-3713-45f1-aaf2-319ab0b641cc | RuntimeMethodHandle.InvokeMethod ilOffset = 0xFFFFFFFF
at RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor) ilOffset = 0xFFFFFFFF
at RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments) ilOffset = 0x16
at RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) ilOffset = 0x6C
at LogicalMethodInfo.Invoke(Object target, Object[] values) ilOffset = 0x3F
at WebServiceHandler.Invoke() ilOffset = 0xAE
at WebServiceHandler.CoreProcessRequest() ilOffset = 0x134
at SyncSessionlessHandler.ProcessRequest(HttpContext context) ilOffset = 0x39
at CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() ilOffset = 0x18D
at HttpApplication.ExecuteStepImpl(IExecutionStep step) ilOffset = 0x64
at HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) ilOffset = 0x15
at PipelineStepManager.ResumeSteps(Exception error) ilOffset = 0x27A
at HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb) ilOffset = 0x31
at HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) ilOffset = 0xB0
at PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x131
at PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x0
at UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) ilOffset = 0xFFFFFFFF
at UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) ilOffset = 0xFFFFFFFF
at PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x1E7
at PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) ilOffset = 0x0
>Script error encountered:

I have the same question (0)
  • Community Member Profile Picture
    on at
  • Sushma Patole Profile Picture
    250 on at

    Hi Leah, This do not solve my purpose

  • Sushma Patole Profile Picture
    250 on at

    Hi Leah, I raised this question to Microsoft. Let's wait for response.

  • Community Member Profile Picture
    on at

    Hi Sushma,

    Looking forward to you sharing the solution with us!

    Regards,

    Leah Ju

  • joe-fuerlinger Profile Picture
    10 on at

    Hi Sushma, 

    have you already found a solution to error message?

    The entity with a name = 'none' with namemapping = 'Platform' was not found in the MetadataCache

    Regards
    Joe

  • xSaYnTx Profile Picture
    10 on at

    HI, 

    Was any resolution to this found?  

  • Sushma Patole Profile Picture
    250 on at

    This is microsoft bug. This bug do not exists on online version but it do exists for on premise. The code is not merged and as per Microsoft communication, timelines for this bug fixe is not decided. So I stopped upgrade plan to new version

  • Community Member Profile Picture
    on at

    Hi Sushma,

    Thanks for sharing!:) 

  • Sushma Patole Profile Picture
    250 on at

    No..Its bug of product

  • Angel A. Rodriguez Profile Picture
    25 on at

    Hi Sushma Patole

    I am getting a lot of problems, upgrading from 8.2 to the latest OnPremise version 9.1.9.8.

    What you suggest that is the latest stable OnPremise version?

    Thanks

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