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Suggested answer

Missing Invoice Voucher

Posted on by Microsoft Employee

Hi ,

AX is not showing vouchers on invoice due to some issue. What should i do ?

Is it possible to reverse the invoice . what should i do . Please help

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 287,696 Super User on at
    RE: Missing Invoice Voucher

    Hi Anubha,

    Like mentioned above, check with a developer if he can think of a data repair job. We are not able to get the deleted lined back for you on this forum.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Missing Invoice Voucher

    Hi,

    It has been identified that its happening because batch job is deleting Distribution Lines. We have stopped the batch job .

    But what to do with existing PO.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 287,696 Super User on at
    RE: Missing Invoice Voucher

    Hi Anubha,

    The customization might have caused the deletion of the distribution lines. I have never seen such issue before. Like Ludwig mentioned, go back to the developer for a fix.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Missing Invoice Voucher

    Hi Krishna ,

    Is reversing possible , as this is already invoiced . We have also found that cause . When we ran the batch Job it removed the distribution lines, as a result the vouchers disappeared.

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Missing Invoice Voucher

    Hello Anubha,

    If you know that the customization is the problem then you need to talk to the developer who created the customization and ask him/her to fix it.

    As we don't have details how this system modification was made, you need to revert back to your development team.

    Best regards,

    Ludwig

  • Krishna Pushpak Profile Picture
    Krishna Pushpak 265 on at
    RE: Missing Invoice Voucher

    Hi Anubha,

    for Reversing the invoice ,you can try add the negative lines to the order and post the invoice .

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Missing Invoice Voucher

    Hi,

    Its related to purchase order.

    Actually we know ,it happened because of the customization we did in AX .

    AX is not at fault.

    But we do not know what should be the solution for it now . Should we cancel/delete..or is there a way to reverse .

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Missing Invoice Voucher

    Hi Ludwig,

    Yes yes, I checked that . Actually we know ,it happened because of the customization we did in AX .

    AX is not at fault.

    But we do not know what should be the solution for it now . Should we cancle/delete..or is there a way to reverse .

    Please help .

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 287,696 Super User on at
    RE: Missing Invoice Voucher

    Hi Anubha,

    Is your question related to sales invoices, purchase invoices or project invoices? Can you elaborate on your current situation?

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Missing Invoice Voucher

    Hi,

    Have you checked in GL whether there is a record pending in the subledger journal voucher not yet transferred form?

    Best regards,

    Ludwig

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