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Missing Invoice Voucher

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Posted on by Community Member

Hi ,

AX is not showing vouchers on invoice due to some issue. What should i do ?

Is it possible to reverse the invoice . what should i do . Please help

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André Arnaud de Cal... 294,261 Super User 2025 Season 1 on at

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RE: Missing Invoice Voucher

Hi Anubha,

Like mentioned above, check with a developer if he can think of a data repair job. We are not able to get the deleted lined back for you on this forum.
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RE: Missing Invoice Voucher

Hi,

It has been identified that its happening because batch job is deleting Distribution Lines. We have stopped the batch job .

But what to do with existing PO.
André Arnaud de Cal... 294,261 Super User 2025 Season 1 on at

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RE: Missing Invoice Voucher

Hi Anubha,

The customization might have caused the deletion of the distribution lines. I have never seen such issue before. Like Ludwig mentioned, go back to the developer for a fix.
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RE: Missing Invoice Voucher

Hi Krishna ,

Is reversing possible , as this is already invoiced . We have also found that cause . When we ran the batch Job it removed the distribution lines, as a result the vouchers disappeared.
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Ludwig Reinhard Microsoft Employee on at

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RE: Missing Invoice Voucher

Hello Anubha,

If you know that the customization is the problem then you need to talk to the developer who created the customization and ask him/her to fix it.

As we don't have details how this system modification was made, you need to revert back to your development team.

Best regards,

Ludwig
Krishna Pushpak 265 on at

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RE: Missing Invoice Voucher

Hi Anubha,

for Reversing the invoice ,you can try add the negative lines to the order and post the invoice .
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RE: Missing Invoice Voucher

Hi,

Its related to purchase order.

Actually we know ,it happened because of the customization we did in AX .

AX is not at fault.

But we do not know what should be the solution for it now . Should we cancel/delete..or is there a way to reverse .
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RE: Missing Invoice Voucher

Hi Ludwig,

Yes yes, I checked that . Actually we know ,it happened because of the customization we did in AX .

AX is not at fault.

But we do not know what should be the solution for it now . Should we cancle/delete..or is there a way to reverse .

Please help .
André Arnaud de Cal... 294,261 Super User 2025 Season 1 on at

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RE: Missing Invoice Voucher

Hi Anubha,

Is your question related to sales invoices, purchase invoices or project invoices? Can you elaborate on your current situation?
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Ludwig Reinhard Microsoft Employee on at

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RE: Missing Invoice Voucher

Hi,

Have you checked in GL whether there is a record pending in the subledger journal voucher not yet transferred form?

Best regards,

Ludwig