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Service | Customer Service, Contact Center, Fie...
Answered

Set time zone in schedule board as per user time zone in Dynamics field service

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Posted on by 25

Hello. I have a requirement from a client where in Dynamics Field Service under Schedule board, is it possible to set the Time Zone as per User time zone? Time Zone in Schedule board should automatically sets to User Time zone when a user logs in and go to schedule board. Is this something possible to configure in Dynamics Field Service Schedule Board?

  • Gabriel Dias Junckes Profile Picture
    Gabriel Dias Junckes 2,428 on at
    RE: Set time zone in schedule board as per user time zone in Dynamics field service

    Hi.

    The settings are per schedule board, so if the user or you change it will apply the new time zone to everybody.

    If you want to automate, the only way I can think of is creating one schedule board per time zone and sharing it with the team. You might be able to do it by Flow.

  • Abhishek Dubey Profile Picture
    Abhishek Dubey 25 on at
    RE: Set time zone in schedule board as per user time zone in Dynamics field service

    Thank you Gabriel. Our clients work in multiple time zones and the actual requirement by them is when a User logs into Schedule board in Dynamics Filed Service, the system should automatically grab the time zone from users Dynamics 'Personized settings' :

    pastedimage1636976906910v1.png

    and reflect/change the same time zone in Schedule board time zone:

    pastedimage1636976961350v2.png

    I do understand this might not be OOTB functionality but is this something that we can achieve through code (e.g. - Java script)? If yes, than how? or how we can proceed it.

    How this implementation could be possible and how we could achieve this.

    Thanks

  • Verified answer
    Gabriel Dias Junckes Profile Picture
    Gabriel Dias Junckes 2,428 on at
    RE: Set time zone in schedule board as per user time zone in Dynamics field service

    Hi.

    Depending on how many time zones your company works with and if you create a team to each time zone and add the users.

    You could create a Schedule Board for each time zone and share it with the team.

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Set time zone in schedule board as per user time zone in Dynamics field service

    Hi Abhishek Dubey,

    Unfortunately, this is impossible. User could manually change it here:

    pastedimage1636707117513v1.png

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