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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / duration tracking for ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

duration tracking for each stage in tasks

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Posted on by Elpibato 160

Hi everybody,

I have a case in one project and i want to see the amount of time in which state a task was, till it is completed. I have this field on the task entity: 

4aaae4cd_2D00_4684_2D00_4791_2D00_af7a_2D00_c8330ef0ec50.png

When a task is set to a status "Not Started", "In Progress" or "Waiting on someone else" the fields should be calculated in hours and minutes for how long they were in this status. 

Does anybody have an Idea how to implement it best? Does a calculated field help me solve this problem?

Thank you in advance!

Best Regards

I have the same question (0)
  • Suggested answer
    kunihih Profile Picture
    kunihih on at

    The following is my suggestion:

    1. Create a field that will hold the time at which the Status Reason was changed.

    2. Create a workflow that will set this field to the current time whenever the Status Reason is altered.

    3. Create a calculated field that will display the difference between the current time and the value found in the field created/set in steps 1 and 2.

  • Elpibato Profile Picture
    Elpibato 160 on at

    Hi Kunihiko,

    Thanks for your suggestion!

    Thanks!!

  • kunihih Profile Picture
    kunihih on at

    Hello Elpibato

    I think you need the separate the two time parameter values with a comma and not a minus sign.

    ie.   DIFFINHOURS(NOW(), tv_timetochangestatus)

    docs.microsoft.com/.../define-calculated-fields

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