Hi, I am new in D365 and JS so I would be really appreciated if anyone could help me. Basically, I want to populate Aging Days Field that Difference of "Created On" and "Current Date". Then, when I press "Resolve case" button it will populate "Resolved By" field on that exact time.
Objectives: Create Case >Auto Populate Aging Days (Created On - Current Time) > Click Resolve Case > Auto Populate "Resolved By" With That Day Current Time
Hi Partner,
Has the problem been solved? Any updates?
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Thanks.
Regards,
Leah Ju
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Hi Farhan,
1.Auto Populate Aging Days (Created On - Current Time)
You can make the aging field as calculated field, which can calculate it easily.
2.Auto Populate "Resolved By" With That Day Current Time
You can not update a Case once it is resolved,which means that the last activity that was done on the case was to resolve it.
(1) You could make use of the 'Modified On' field for Resolved On.
The 'Modified On' field captures the timestamp. This is by far the easiest solution. Just add the Modified On field on the 'Resolved Cases' view, and you would be able to see when the case was resolved.
(2) The other option is to achieve this using pre operation plugin custom code.
Dynamics CRM 365 Capture Case Resolved Date on Case Entity – xrm CRM Dynamics (wordpress.com)
Regards,
Leah Ju
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
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