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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Social media account -...
Customer experience | Sales, Customer Insights,...
Answered

Social media account - Instagram channel

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Posted on by Duy Bao VN1 80

Hi,

I have a question on new feature has just been released on April ver - Instagram channel on Social media. 

pastedimage1621301850173v1.png

When I try to reauthorize the Instagram channel, an unexpected error happened.

pastedimage1621302221679v2.png

pastedimage1621302279142v3.png

Please help me to answer this, is this a bug or this feature is not fully developed? And is there any document for setting up Instagram account? 

Thanks & warm regards,

Duy Bao.

I have the same question (0)
  • Verified answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi Duy Bao,

    To authorize an Instagram account, you need to link it to a Facebook business page first.

     pastedimage1621320213630v1.png

    Then it can be reauthorized normally.

     pastedimage1621320222468v2.png

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • Community Member Profile Picture
    Community Member on at

    wow

  • Markboland Profile Picture
    Markboland 20 on at

    it works for me, Thanks

  • Jan_2 Profile Picture
    Jan_2 5 on at

    It isn't that hard to authorize your social media account. You can assign an ad account to an Instagram account by clicking on the Instagram account you wish to assign under "Business Settings." You can assign one or more of your ad accounts to use the Instagram Account by clicking "Assign Ad Accounts." To do so, check the box next to each ad account and click "Save Changes." I've always seen authorizing your socials as a good thing since it can prove you're legit and worth following. However, I find it best to already have a steady base of followers before doing so. I managed to have one, thanks to socialboosting.com.

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