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Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... How To Auto Track Mail...

Customer experience | Sales, Customer Insights,...

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How To Auto Track Mails and Auto Capture mails send by a Campaign.

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Posted on by Community Member

Hello Everyone,

I am auto capturing the emails of users, once it is captured I have to manually track the emails by clicking the track button. Is there any other way around to auto-track the mails. And I also cannot auto-capture the emails if it is sent through a campaign. Kindly suggest the solution.

Best Regards.

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Ayaka Iwai Microsoft Employee on at

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You can set an option to automatically track incoming Outlook email.

Please refer this docs.

docs.microsoft.com/.../set-option-automatically-track-incoming-outlook-email

I recommend you to raise a support ticket for further investigation if the issue is not resolved.

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