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Customer experience | Sales, Customer Insights,...
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How To Auto Track Mails and Auto Capture mails send by a Campaign.

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Posted on by Microsoft Employee

Hello Everyone,

I am auto capturing the emails of users, once it is captured I have to manually track the emails by clicking the track button. Is there any other way around to auto-track the mails. And I also cannot auto-capture the emails if it is sent through a campaign. Kindly suggest the solution.

Best Regards.

  • Ayaka Iwai Profile Picture
    Ayaka Iwai on at
    RE: How To Auto Track Mails and Auto Capture mails send by a Campaign.

    You can set an option to automatically track incoming Outlook email.

    Please refer this docs.

    docs.microsoft.com/.../set-option-automatically-track-incoming-outlook-email

    I recommend you to raise a support ticket for further investigation if the issue is not resolved.

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