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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Payment not in the cor...
Microsoft Dynamics AX (Archived)

Payment not in the correct status: Authorized

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Posted on by Ethan Ong

Can anyone help me with this?

I configure the Authorised payment for credit card. When I create sales order with credit card payment it can go through. But when i try to cancel or try to make refund it stated as above.

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  • Verified answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at

    Hello Ethan,

    There are two Hotfixes available for this on LCS.

    Please check:

    KB 3122986"Payment not in the correct status: Authorized. Posting aborted" error when trying to complete a call center sales order and refund an overpayment

    fix.lcs.dynamics.com/.../Resolved;bugId=3698750&qc=c183dfd0e0ccac5d95b8c9fdc596063360c5a385da974f7be9fb2ba83aee2693

    KB 3143111"Payment not in the correct status: Authorized" error when posting sales invoice for call center order if paying by customer account as on account

    fix.lcs.dynamics.com/.../Resolved;bugId=3724572&qc=c183dfd0e0ccac5d95b8c9fdc596063360c5a385da974f7be9fb2ba83aee2693

    Best regards,

    Ludwig

  • Ethan Ong Profile Picture
    Ethan Ong on at

    Dear Ludwig,

    Thank you for this helpful information. Indeed I encountered both issues in the Demo environment.

    Regards,

    Ethan

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