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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Why is "Sequence ...
Customer experience | Sales, Customer Insights,...
Suggested answer

Why is "Sequence reporting" grayed out?

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Posted on by MikeBMikeBMikeB 96

Hi - this is a simple question hopefully.

I'm implementing "Sales Accelerator" and want to use "Sequence reporting" so that my business users can see how their staff are performing.

I've followed the instructions to get to the screen where the "Sequence reporting" settings should be. However the option is grayed out.

I'm in the Sysadmin role and we are using D365 Sales Enterprise Edition.

Plus I can set up Sequences without any issues, so I clearly have access rights and a suitable license.

So why is this option grayed out? I want to be able to go into it and turn on Sequence reporting.

QUESTION: why is "Sequence reporting" grayed out in Sequences -> Settings:

pastedimage1666795443713v1.png

I have the same question (0)
  • Suggested answer
    Haig Liu Profile Picture
    Haig Liu Microsoft Employee on at
    RE: Why is "Sequence reporting" grayed out?

    According to my tests, “Sequence reporting” is only available in the “sales trial” environment, and the performance in the two apps is different.

    In “sales hub” app:

    10273.png

    In “sales trail” app:

    10274.png

    There are currently no find out why.

  • Kamil_ Profile Picture
    Kamil_ 10 on at
    RE: Why is "Sequence reporting" grayed out?

    To be honest I have the same problem and I am looking for solutions.

  • Courtney H Profile Picture
    Courtney H 15 on at
    RE: Why is "Sequence reporting" grayed out?

    I'm having the same issue and have tried all options regarding settings and permissions.  Has anyone figured this one out?

  • MikeBMikeBMikeB Profile Picture
    MikeBMikeBMikeB 96 on at
    RE: Why is "Sequence reporting" grayed out?

    Hi Courtney, I'm the OP and no, I've not found a solution to this yet. It's a nuisance and is putting my users off using Sales Accelerator.

  • Gus Profile Picture
    Gus 218 on at
    RE: Why is "Sequence reporting" grayed out?

    Any update on this @microsoft

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