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Hi,
I am new to the microsoft dynamics platform and im currently having trouble with configuring and integrating omnichannel for customer service to the trial organisation that i have created. I have gotten the dynamics 365 customer service digital messaging add-on trial but unable to configure it from the power apps admin center. It is also showing an authentication failure in the Omnichannel for customer service dashboard.
Please suggest a solution for this issue.
Hi Mahesh
An additional license is required to access Omnichannel for Customer service.Before you can provision Omnichannel for Customer Service in your organization, a Global Tenant Admin must Provide data access consent.
Ensure that all the prerequisites are set up before the app is provisioned. More information, see Prerequisites.
To be able to provision the Omnichannel for Customer Service application, you must have both Global Tenant Admin and Dynamics 365 System Admin permissions for your organization.
Please follow the below article which explains about the pre-requisites , Permissions and also licensing
https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/omnichannel-administrator
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Regards,
Adarsh
You can also use the channels trials with trials.dynamics.com
https://docs.microsoft.com/en-us/dynamics365/omnichannel/try-channels
Best Regards
PG
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