Dynamics Community Forum Thread Details

Dynamics SL 2018 on remote VDIs

Greetings,

I have been standing up a few dozen remote VDIs for key players in my company to access and begin working in and on the new Dynamics SL 2018 environment. (New to us, we are finally transitioning off of SL 2011). We have to use SL 2018 on-prem due to the nature of our business and a lack of required functionality in the Dynamics 365 environment.

With this foundation information, my issue is as follows:

I am setting up a new user on a VDI, UAC is disabled, installation drive for the SL/Applications network location is mapped and registry keys have been updated for the permanently mapped SL\Applications directory. On a specific user, when I launch the SL program, her account can find the correct database server and correct database, but when I try to select a company the company name is not found. I have confirmed that the user is setup appropriately in SL>User Maintenance and that the user has all appropriate permissions to use SL 2018 under the desired company.

I know this has to be some simple configuration switch that I have missed but perhaps i am too close to the situation to consider what I may have missed. I have attached a PDF of the recorded steps and output that I received. There is no definitive error code just a simple lack of being able to find the company data.PDF of MSFT Steps Recorder of User setup failure

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