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How to send a WhatsApp message to a customer

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Posted on by KaisLet

Hello Community

Working on Customer Service Cloud, how can we send a WhatsApp message to a customer.

Should we always go through a third party as Telesign or Twilio ?

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Community Member on at

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Hi KaisLet,

Yes.

The WhatsApp feature of Omnichannel for Customer service supports WhatsApp integration via Twilio.

Configure a WhatsApp channel through Twilio | Microsoft Docs

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KaisLet 16 on at

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Thank you very much for your reply.

But how can we proceed without Omnichannel for Customer service?

just Customer Service module

Thanks

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Community Member on at

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Hi KaisLet,

If so, perhaps you can refer following link to send whatsapp messages through power automate:

069 - One Way WhatsApp Messaging Using Power Automate and Twilio - YouTube

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KaisLet 16 on at

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Many thanks Leah

I really appreciate very much

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Softglory 10 on at

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Hi, Simply create an account on 360 dialog (WhatsApp API) and use my C# code, It's completely contains everything even you want to use a parameter and custom values in the messages.

www.piecex.com/.../Using-C-Sharp-with-360-Dialog-WhatsApp-API-Templates-5444

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Softglory 10 on at

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Hi, Simply create an account on 360 dialog (WhatsApp API) and use my code, It's completely contains everything even you want to use a parameter and custom values in the messages.

www.piecex.com/.../Using-C-Sharp-with-360-Dialog-WhatsApp-API-Templates-5444

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Inogic 682 on at

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Hi,
It seems like you are looking for a way to send WhatsApp messages to customers within Microsoft Dynamics 365 CRM. You may be wondering whether it's necessary to rely on third-party services like Telesign or Twilio for this task. While these third-party services are common options, they are not the only solution available.
You can try WhatsApp4Dynamics by Inogic for sending WhatsApp messages directly from your CRM without needing third-party services. WhatsApp4Dynamics is a powerful app built specifically for Microsoft Dynamics 365, including Sales, Marketing, and Customer Service modules that integrates seamlessly with the WhatsApp Business API.
With WhatsApp4Dynamics, you can:
Communicate with your customers using the WhatsApp Business API.
Manage and track all your WhatsApp communications from within the CRM system, improving response times and customer satisfaction.
By using the WhatsApp Business API directly, you eliminate the need for external tools, saving both time and costs.
Other key features:
Chat History: Store chat history for each session.
Real-Time Alerts: Keep employees informed with live chat notifications.
Automated Messaging: Automate WhatsApp messages for events like order updates and reminders.
Also check out Inogic’s TextSMS4Dynamics and LiveChat4Dynamics channels to complement your Omnichannel strategy. TextSMS4Dynamics integrates Text SMS into Dynamics 365, while LiveChat4Dynamics connects live chats directly to CRM for real-time engagement. Combine with WhatsApp4Dynamics for a seamless and consistent omnichannel experience.
WhatsApp4Dynamics helps you communicate effortlessly with your customers and provides a unified experience.
You can sign up for a 15-day free trial from our website or Microsoft AppSource .
Please feel free to reach out to us at crm@inogic.com for more details or to schedule a demo!

Hope this helps.

Thanks!SamEmail: crm@inogic.comWebsite: www.inogic.comBlog: www.inogic.com/blog

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