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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / GP user license question
Finance | Project Operations, Human Resources, ...
Suggested answer

GP user license question

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Posted on by Richard Wheeler 75,788 Moderator

We have a client who has been using GP since 1995. They currently have 29 users and have accumulated 78 self-service users.They have never used any of these users. They now want to add 5 additional GP users. Sales Operations is telling us they now need to pay for those 78 self-service users plus the 5 new users. If we reassign 5 of the existing users to self-service users can we add 5 full GP users so these new full users can log into GP at the same time the newly assigned self-service users re logged in?

Categories:
Microsoft Dynamics GP
  • Suggested answer
    Lisa at AonC.com Profile Picture
    Lisa at AonC.com 604 on at
    GP user license question
  • Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,058 Moderator on at
    RE: GP user license question

    Two Thumbs up for Terry Healey !!

    (❁´◡`❁)

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,788 Moderator on at
    RE: GP user license question

    We can thank Terry Healey for those links. She is the best!!!

  • Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,058 Moderator on at
    RE: GP user license question

    thank you Richard!

    This is exactly what I was looking for...

    it is only that I was never able to find a link somewhere in the portal to those downloads.

    I'm going to bookmark those for the future.

  • Lisa at AonC.com Profile Picture
    Lisa at AonC.com 604 on at
    RE: GP user license question

    Thank you, Richard!  I was thinking we were going to have to do Support cases to retrieve them.  :)

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,788 Moderator on at
    RE: GP user license question

    Beat, try these.

    https://businesscenter.mbs.microsoft.com/#contentdetail/SQLServer2017_std_ReleaseDownload

    https://businesscenter.mbs.microsoft.com/#contentdetail/SQLServer2016_std_ReleaseDownload

    https://businesscenter.mbs.microsoft.com/#contentdetail/SQLServer2014_std_ReleaseDownload

    https://businesscenter.mbs.microsoft.com/#contentdetail/SQLServer2019_std_ReleaseDownload

  • Beat Bucher GP Geek GPUG All Star Profile Picture
    Beat Bucher GP Gee... 28,058 Moderator on at
    RE: GP user license question

    Lisa,

    Do you know where you can get the SQL Run-Time licensed downloads for GP ? since CS / PS was shutdown, there seems to be no place in the current Docs site where this can be found.. I've a client that needs to upgrade their GP & SQL to more recent version, but their old SQL 2012 run-time license needs to be upped to 2019..

  • Lisa at AonC.com Profile Picture
    Lisa at AonC.com 604 on at
    RE: GP user license question

    Ah, been there before.  Since TechSoup licenses are for a specific version - and not automatically updated like Runtime on an active maintenance plan - you have to submit the TechSoup licensing documentation to Microsoft Sales Ops/Agreements to get the SQL runtime licenses deactivated before you can add GP licenses.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,788 Moderator on at
    RE: GP user license question

    The problem was this NFP got it SQL license from Tech Soup. For some reason after over 20 years when they wanted to add an additional 5 users Microsoft insisted on charging them $76 for each of their existing SQL CALs which was 29. The client is none too pleased but we are stuck in the middle. We deactivated the self-service users but MS insisted on charging for all 34 SQL CALs.

  • Suggested answer
    Lisa at AonC.com Profile Picture
    Lisa at AonC.com 604 on at
    RE: GP user license question

    Is the issue that Microsoft is saying they have to "buy" the Self-Service licenses or they need to buy the SQL licenses associated with them?  (I have definitely run into the SQL licensing issue when adding full user licenses when they also have SQL Runtime Licenses as part of the PLP.)

    If they don't need to Self-Service licenses, they can be de-activated in the PartnerSource Business Center > Registered Modules window for the customer.

    There are more hurdles required to remove the SQL Runtime Licenses as the customer will need to show proof of SQL licenses from another source.

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