Outlook Add-In - don't work with 2 accounts

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Posted on by Maximilian Hofer

Hello community !

I have 2 users in Sales (User A and User B).

User A is a human who works with sales. ------------- User B is the general sales mail from the company. He/She should create opportunites, mails, tasks, and so on.

So I got 2 Accounts in Outlook, but the Dynamics 365 Outlook Add-In just works for "User A".

If I change to the other mailbox, the Add-In doesn't work.

Is there a solution for this ?

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Ram Prakash Duraisamy 2,289 on at

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Hello,

Is it Online or OnPremises Environment?

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Maximilian Hofer 49 on at

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It is Online.

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Maximilian Hofer 49 on at

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Do you have any solution for this problem ?

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Thierry 25 on at

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Hi Maximilian,

This question is hard to answer without Mailbox details. With "general sales mail" do you mean this is a shared mailbox?

Also do you mean the Outlook add-in (deprecated) or the App for Outlook?

It's impossible to use the App for Outlook or Add-in for a shared mailbox, so this is indeed as intended.

A possible solution to still automatically track e-mails would be to use Queues and setting up a Queue for the General Sales Mail.

Read more about Queues here: docs.microsoft.com/.../set-up-queues-manage-activities-cases

Please mark this as verified if it has answered your question.

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KoenPisters 19 on at

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Hi Thierry,

So, in my case it would not work. I have a personal mailbox and shared mailbox. The Outlook add-in works for my personal account, but not for the shared mailbox. This is intended?

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MR-27040907-0 2 on at

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I have the same issue. First, the dynamics add-in was just gray when i clicked on the inbox if the general mail. We found the solution and changed the shared mailbox to a personal mailbox. That helped to connect to Dynamics, but I still can not track the mails from the general account, I just can read.

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