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Hello community !
I have 2 users in Sales (User A and User B).
User A is a human who works with sales. ------------- User B is the general sales mail from the company. He/She should create opportunites, mails, tasks, and so on.
So I got 2 Accounts in Outlook, but the Dynamics 365 Outlook Add-In just works for "User A".
If I change to the other mailbox, the Add-In doesn't work.
Is there a solution for this ?
Hi Thierry,
So, in my case it would not work. I have a personal mailbox and shared mailbox. The Outlook add-in works for my personal account, but not for the shared mailbox. This is intended?
Hi Maximilian,
This question is hard to answer without Mailbox details. With "general sales mail" do you mean this is a shared mailbox?
Also do you mean the Outlook add-in (deprecated) or the App for Outlook?
It's impossible to use the App for Outlook or Add-in for a shared mailbox, so this is indeed as intended.
A possible solution to still automatically track e-mails would be to use Queues and setting up a Queue for the General Sales Mail.
Read more about Queues here: docs.microsoft.com/.../set-up-queues-manage-activities-cases
Please mark this as verified if it has answered your question.
Do you have any solution for this problem ?
It is Online.
Hello,
Is it Online or OnPremises Environment?
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