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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Managed Solution Impor...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Managed Solution Import Failed

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Posted on by Ehab@gobiit 74

Hi Folks

I am attempting to import a managed solution into our prod environment and i I am getting the error below:

"Solution failed to import: EntityImageConfig import: FAILURE: A managed solution cannot overwrite the EntityImageConfig component 'account' with Id=711edd1c-0139-ec11-244d-00223282423a2 which has an unmanaged base instance. The most likely scenario for this error is that an unmanaged solution has installed a new unmanaged EntityImageConfig component on the target system, and now a managed solution from the same publisher is trying to install that same EntityImageConfig component as managed. This will cause an invalid layering of solutions on the target system and is not allowed."

The solution does include the Account entity with only one new field.

I attempted to delete the EntityImageConfig from customization.xml, zipped the file and imported which failed and it was also importing as unmanaged which we don't want.

Any ideas on how to resolve this.

Thank you

  • Suggested answer
    RodRodriguez Profile Picture
    RodRodriguez on at

    Howdy!

    What you will need to do is take a look at the entity that has the unmanaged (Active) layer on it.  Then you delete the active layer and import the solution.

    You also need to make sure you are exporting the solution from your source environment as managed.  You shouldn't need to adjust anything in the .zip file

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