Unable to Reverse posted customer free text invoice in D365 F&O

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Posted on by Durga Rao P

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Dear Poineers,

I have used Free text invoice feature to sell fixed assets to our customers & posted it in D365, but here the problem is system should not create Depreciation for the last 6 months as we have sold those fixed assets to our customer 6 months ago & for accounting purpose now we are creating invoices in the system.

So, we have started reversing of posted free text invoices in the system, few invoices reversed successfully but few invoices are giving below error.

Voucher RE250000000227 The transactions on voucher RE250000000227 do not balance as per 3/29/2025. (accounting currency: 27,500.00 - reporting currency: 27,500.00)
Voucher RE250000000227 Voucher transactions Voucher RE250000000227, date 3/29/2025, account 420052--N0013001-N001300199, transaction currency amount -823,914.69, accounting currency amount -823,914.69, reporting currency amount -823,914.69, currency INR, text Reverse: Sale of Leasehod Improvements
Voucher RE250000000227 Voucher transactions.

Kindly advise me on this error as I have tried to verify customer posting profile & its assigning, penny difference & accounts for automatic at GL, disposal sale setup in FA posting profile for the sold assets & both transaction & reporting currency is INR.

Regards,

Durgarao.

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Dynamics 365 Finance

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Frank Hamelly | MVP... 46,625 Super User 2025 Season 2 on at

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Why does the error reference two different amounts for accounting and reporting currency on the same voucher? (27,500.00 and 823,914.69)

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Raj Borad 1,428 on at

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Hi,

Since both your accounting and reporting currencies are INR, I think the currency mismatch isn’t the issue.

The issue might be related to the posting setup for asset disposal or missing/mismatched offset accounts in the Fixed Asset posting profile or Customer posting profile during reversal.

Here are some things you can check:

Check the disposal sale setup in Fixed Assets posting profile includes valid main and offset accounts.

Please confirm that the customer posting profile hasn’t changed since the original posting.

Check if the reversal is trying to post to a dimension or account combination that no longer exists.

You can also try to trace the imbalance from general journal using Voucher number.

Thanks,

Raj D Borad

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Durga Rao P 103 on at

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Hi Frank Hamelly

Thanks for your quick reply, not sure why those 2 different amounts are referring to the same voucher.

1) INR 27500 - It is the Sale of Furniture asset amount (attached INVOICE screenshot).

2) INR 823,914.69 - It is the Depreciation adjustment amount for Lease Hold Assets created after posting FTI (attached VOUCHER screenshot).

3) I have attached another screenshot (Failed Transaction Reversal Result) where the Posting Type referring to Taxation (INDIA GST) which is unclear to me.

Regards,

Durgarao.

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