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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Omnichannel for Custom...
Service | Customer Service, Contact Center, Fie...
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Omnichannel for Customer Service

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Posted on by Community member
If it isn't included under Resources or Open Source in the Dynamic 365 apps, how does one enable Omnichannel for Customer Service in Dynamics 365?
 
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Omnichannel for Customer Service
    Hi,

    Please refer to this official document which describes the procedure of Provision Omnichannel for Customer Service.
    https://learn.microsoft.com/en-us/dynamics365/customer-service/omnichannel-provision-license

    Best Regards,
    Dengliang Li

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