Skip to main content



No record found.

Customer Service forum

Omnichannel for Customer Service

Posted on by
If it isn't included under Resources or Open Source in the Dynamic 365 apps, how does one enable Omnichannel for Customer Service in Dynamics 365?
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Omnichannel for Customer Service

    Please refer to this official document which describes the procedure of Provision Omnichannel for Customer Service.

    Best Regards,
    Dengliang Li

Helpful resources

Quick Links

Replay now available! Dynamics 365 Community Call (CRM Edition)

Catch up on the first D365 Community Call held on 7/10

Community Spotlight of the Month

Kudos to Saurav Dhyani!

Congratulations to the June Top 10 community leaders!

These stars go above and beyond . . .


André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 287,914 Super User

Martin Dráb Profile Picture

Martin Dráb 225,549 Super User

nmaenpaa Profile Picture

nmaenpaa 101,148


Featured topics

Product updates

Dynamics 365 release plans