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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Omnichannel for Custom...
Service | Customer Service, Contact Center, Fie...
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Omnichannel for Customer Service

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Posted on by Community member
If it isn't included under Resources or Open Source in the Dynamic 365 apps, how does one enable Omnichannel for Customer Service in Dynamics 365?
 
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  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,

    Please refer to this official document which describes the procedure of Provision Omnichannel for Customer Service.
    https://learn.microsoft.com/en-us/dynamics365/customer-service/omnichannel-provision-license

    Best Regards,
    Dengliang Li

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