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3,618we've configured Unified Service Desk (USD) 3.3 wtih Dynamics CRM 365 (on-prem) in a call center that is supposed to have around 3000 thousand calls in a day. We also have another telephony installed that is actually integrated with CRM using hosted control in USD. But we are facing freezing issue, the CRM will be went to white with a prompt that is supposed to load as well. but it keep like this and we need to close the USD and then re-launch and it wrok well and then again after sometime vice versa.
Can someone please confirm me where it is actually stuck, also for some users the case form don't pop but it throws exception?
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