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we've configured Unified Service Desk (USD) 3.3 wtih Dynamics CRM 365 (on-prem) in a call center that is supposed to have around 3000 thousand calls in a day. We also have another telephony installed that is actually integrated with CRM using hosted control in USD. But we are facing freezing issue, the CRM will be went to white with a prompt that is supposed to load as well. but it keep like this and we need to close the USD and then re-launch and it wrok well and then again after sometime vice versa.
Can someone please confirm me where it is actually stuck, also for some users the case form don't pop but it throws exception?
What do your computer application and system logs say? Is there a system hang? What antivirus are you using? I've seen certain AV programs mess with the read/writes USD does if exemptions aren't made to the AV software.
What other specifics from the logs or other behavior can you add? How did you change USD? It's not designed to just "turn on", so what did you configure, and what custom development did you all do?
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