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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Schedule Board Filter ...
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Answered

Schedule Board Filter for Business Unit doesn't work for Contact based Resources

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Posted on by moko33 1,788

Hi,

I have a Bookable Resource based on a Contact. Now I assign both, the Resource and the Contact to a certain Business Unit.

Now I want to use the Business Unit Filter field in Schedule Board to only see the Resources of that BU.

For Resources based on Users it works fine but the Contact based Resources aren't displayed.

What is missing?

(I know I could use Territoy or Org Unit for filtering, but that's not really the answer to my question.)

By the way I'm also wondering why the Owner field is not on the Resource form OOB.

I have the same question (0)
  • Al Iggs Profile Picture
    Al Iggs Microsoft Employee on at

    Does the user of the Schedule Board have access to all resources across all business units? By default the Field Service - Dispatcher role only has access to Parent:Child BU records.

  • moko33 Profile Picture
    moko33 1,788 on at

    Hi Alexander, yes, the User of Schedule Board has System Admin Role.

  • Fannie30 Profile Picture
    Fannie30 2,990 Moderator on at

    is the System Admin assigned to the highest level BU?

  • Verified answer
    VinayN Profile Picture
    VinayN Microsoft Employee on at

    Hi,

    Business units and Users are linked together in a way that conforms to the role-based security model and all the security roles and users are associated with a business unit. Business units do not hold the contacts and that is why Business Unit filtering on the Schedule board, only filters to the resources who have User records that belong to that filtered Business Unit.

    https://docs.microsoft.com/en-us/power-platform/admin/create-edit-business-units 

    OOB, there is no application of the Owner of the record, and that is why the Owner field is not shown on the resource form. do you see scenario where you would need the owner field on the resource form. ?

    Thanks,

    Vinay Nalam,

    PM, Microsoft.

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