web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

Introducing our New Video Series: Community Spotlight
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Payment Reversal
Microsoft Dynamics AX (Archived)

Payment Reversal

(0) ShareShare
ReportReport
Posted on by Vinoth Kumar 285

Hi ,

I’ve encountered an issue on AX that I’m hoping someone can assist in resolving it.

A while ago, my colleague had issued a cheque and I mistakenly thought it needed to be reversed so I canceled the cheque in AX. The cheque was already sent out though. I’m doing the reconciliation and the cheque was cashed but for the reconciliation, because the cheque was canceled, I cannot tick it off in the bank reconciliation part of AX to reconcile the account to $0.

I went to bank à chqs à searched the chq number (xxxx) and changed the status from canceled to paid but that didn’t help make chq xxxx appear in the bank reconciliation section.

So then we tried clicking “payment reversal” and unticked “reconcile” but the error message occurred:

"The account has been reconciled and cheque xxxx cannot be cancelled"

Any assistance is appreciated!

Thanks,

Vinoth Kumar

*This post is locked for comments

I have the same question (0)
  • M.Aamer Profile Picture
    M.Aamer Microsoft Employee on at

    There is an issue with transaction reversal in MS Dynamics AX 2009;  which makes automatic reversal in impossible function specially if the bank is involved in the transaction;

    I am facing this issue with Customer collection steps; which are Receiving Remittance, and Collection ..the accountant wants to reverse the final step (collection) to adjust transaction date it gives infolog message (transaction bank cannot be reversed)

    The same if the transaction with vendor, in addition to GL transaction

    I want to know what is the difference between Cancel Payment, and reverse transaction?

     

     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Introducing our New Video Series: Community Spotlight

Quick Links

Season of Sharing Community Challenge Winners!

Congratulations to our community stars!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the June Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics AX (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans