How can I add Matching Strategy Attributes to my Matching Strategy

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Posted on by RichardV25

Hi y'all,

Quick question. With the transition to Real-time I want to copy our Contact Matching Strategies from Outbound to Real-time.

However, compared with Outbound Matching where I can easily add new Matching Attributes (see image 1), I do not have the option to do it with Form Matching Strategies (see image 2).

/Image1/

image 1.

Image 2.

Am I doing something wrong or have I overlooked a settings? I am at wits' end, right now.

I hope you can help me!

Thanks,

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Answers (1)

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Haig Liu Microsoft Employee on at

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How can I add Matching Strategy Attributes to my Matching Strategy

Hi RichardV25,

According to our tests, you have read permission for the following two entities but lack create permission for them.

Please contact your system administrator in the environment to assign these permissions for you.

If my answer was helpful, please click Like, and if it solved your problem, I hope you can verify it to help other community members find more.
Please feel free to contact me if you have any further questions.
Regards,
Haig
RichardV25 36 on at

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How can I add Matching Strategy Attributes to my Matching Strategy

Hi Haig Liu,

Thank you for your quick reply.

However, the absence of the New Match Strategy is the problem. On every online documentation, I see that everyone has the New Match Strategy button to make the Matching Strategy work. It is also not an option when I select the three dots.

Therefore, I have my suspicion that it is an error in the back-end settings, but I do not have the rights nor the knowledge to check it.

If someone has some tips, I would love to hear it.

Thanks in advance!
Suggested answer

Haig Liu Microsoft Employee on at

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How can I add Matching Strategy Attributes to my Matching Strategy

Hi,

In fact, the configuration process of these two matching strategies is extremely similar. The difference being, outbound matching strategy cannot add field attributes when it is used while real-time can.

I notice there is no /+ New Match Strategy/ button in Image 2, perhaps you could check by clicking on the three dots on the right to expand more.

I hope this helps, but please let me know if you need anything else or if you have any other questions.
thanks,
Haig Liu