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Does D365 Conversation Intelligence require Enterprise or Premium?

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Posted on by Community member

According to this page, it's included with Enterprise:
Coach sellers with conversation intelligence | Microsoft Learn

According to this page, it's Premium only:
View and understand call summary page in Conversation Intelligence app | Microsoft Learn

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Community member 2 on at

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Does D365 Conversation Intelligence require Enterprise or Premium?

Hello Leah-

If I understand your reply correctly, conversation intelligence within the Dynamics 365 Sales Hub app (recording, transcribing, and viewing the call summary) is available in the Dynamics 365 Sales Hub app (aka the call record) with either Premium or Enterprise, while the Conversation Intelligence App (https://sales.ai.dynamics.com/) which allows the team manager to see various statistics about their team as a whole... requires the Premium license.

I do not have a premium license (I'm using Enterprise), but I am able to log into the Conversation Intelligence App with no problems, is this expected?

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Leah Ju Microsoft Employee on at

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Does D365 Conversation Intelligence require Enterprise or Premium?

Hi Partner,

Have there been any updates?

Please feel free to ask me any questions you may have!

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Leah Ju Microsoft Employee on at

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Does D365 Conversation Intelligence require Enterprise or Premium?

Hi Partner,

Which license you need depends on what features you want to use.

The documentation is clearly set up, with two sub-divisions below the overview:

--Conversation intelligence app

This part of the functionality is required for Premium.

--Dynamics 365 Sales Hub app.

This part of the functionality is available to both licenses

I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
Regards,
Leah

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