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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Does D365 Conversation...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Does D365 Conversation Intelligence require Enterprise or Premium?

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  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner,
    Which license you need depends on what features you want to use.
    The documentation is clearly set up, with two sub-divisions below the overview:
    --Conversation intelligence app
    This part of the functionality is required for Premium.
    --Dynamics 365 Sales Hub app.
    This part of the functionality is available to both licenses
    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Hi Partner,
    Have there been any updates?
    Please feel free to ask me any questions you may have!
  • Community member Profile Picture
    Community member 2 on at
    Hello Leah-

    If I understand your reply correctly, conversation intelligence within the Dynamics 365 Sales Hub app (recording, transcribing, and viewing the call summary) is available in the Dynamics 365 Sales Hub app (aka the call record) with either Premium or Enterprise, while the Conversation Intelligence App (https://sales.ai.dynamics.com/) which allows the team manager to see various statistics about their team as a whole... requires the Premium license.
     
    I do not have a premium license (I'm using Enterprise), but I am able to log into the Conversation Intelligence App with no problems, is this expected?

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