Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Does D365 Conversation...
Customer experience | Sales, Customer Insights,...
Suggested answer

Does D365 Conversation Intelligence require Enterprise or Premium?

(0) ShareShare
ReportReport
Posted on by Community member 2
  • Community member Profile Picture
    Community member 2 on at
    Does D365 Conversation Intelligence require Enterprise or Premium?
    Hello Leah-

    If I understand your reply correctly, conversation intelligence within the Dynamics 365 Sales Hub app (recording, transcribing, and viewing the call summary) is available in the Dynamics 365 Sales Hub app (aka the call record) with either Premium or Enterprise, while the Conversation Intelligence App (https://sales.ai.dynamics.com/) which allows the team manager to see various statistics about their team as a whole... requires the Premium license.
     
    I do not have a premium license (I'm using Enterprise), but I am able to log into the Conversation Intelligence App with no problems, is this expected?
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Does D365 Conversation Intelligence require Enterprise or Premium?
    Hi Partner,
    Have there been any updates?
    Please feel free to ask me any questions you may have!
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Does D365 Conversation Intelligence require Enterprise or Premium?
    Hi Partner,
    Which license you need depends on what features you want to use.
    The documentation is clearly set up, with two sub-divisions below the overview:
    --Conversation intelligence app
    This part of the functionality is required for Premium.
    --Dynamics 365 Sales Hub app.
    This part of the functionality is available to both licenses
    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans