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Purchase Order Invoiced But Still Open Order Status

Posted on by 505

Good day.

i have a problem with a Purchase Order.

i am not sure what the user has done. there is an invoice, but the Purchase Order and Line are still Open Order status. Under 'Receive' i have a Product receipt journal but no Receipt list. Both Posting receipt list and Product receipt are still open to generate. when i look at teh Product Receipt List the 'Ordered' and 'Received' qty are both the same.

i do not know too much about the Purchase order side of things. How is it possible to generate the invoice without completing the posting receipt list and the product receipt?

how can i get this Purchase order to be invoiced?

any help with this would be appreciated.

Categories:
  • mnaeembaigAX Profile Picture
    mnaeembaigAX 80 on at
    RE: Purchase Order Invoiced But Still Open Order Status

    The PO status is Open Order although it is received and invoiced. I am also having this problem. But in my case all the PO quantity and units are matching with Receipt and Invoice and there is no quantity in line quantity showing as outstanding.

    8420.po.png

    3022.invoice.png

    7380.line-qty.png

    5732.rec.png

  • chiewyin Profile Picture
    chiewyin 35 on at
    RE: Purchase Order Invoiced But Still Open Order Status

    hi Ludwig,

    i having the problem is all invoice is complete but the status still open order.

    could you advise to solve this issue,

    po order 40 qty, receiving 37., balance already cancel delivery remainder but the status still open order.

  • Patrick6325 Profile Picture
    Patrick6325 5 on at
    RE: Purchase Order Invoiced But Still Open Order Status

    An other reason why a purchase order might have the status "Open Order" on both the purchase order and purchse order lines, is when a pending invoice exists for the purchase order.

    We had a purchase order with 42 lines, and all lines had a product receipt and an invoice. However, there was also another pending invoice linked to this order for purchase order lines that weren't added at that moment. That resulted in the order status being "Open order".

    When I removed the pending invoice, the complete purchase order switched from "Open order" to "Invoiced", inclusing every order line.

  • Suggested answer
    Khaled Alloud Profile Picture
    Khaled Alloud 3,658 on at
    RE: Purchase Order Invoiced But Still Open Order Status

    Dears,

    We found out what is going out wrong:

    - during invoicing the user is opening Match product receipt and un-marking some lines, this is making the PO to get open again.

    - Here is another solution:  community.dynamics.com/.../234983

    Please close the question and verify the answer.

    Thank you,

  • Khaled Alloud Profile Picture
    Khaled Alloud 3,658 on at
    RE: Purchase Order Invoiced But Still Open Order Status

    Noted.

    Our case is that we can not cancel the deliver remainder, and we cannot edit the PO.

    Regards,

  • B.W Profile Picture
    B.W 505 on at
    RE: Purchase Order Invoiced But Still Open Order Status

    Good day Kaled.

    it has been some time since this happened. i think what happened was that the item was over received somehow.

    i think in the end we had to do a cancel deliver remainder to fix this. (i am speaking under correction here, as its been some time)

  • Khaled Alloud Profile Picture
    Khaled Alloud 3,658 on at
    RE: Purchase Order Invoiced But Still Open Order Status

    Hello B.A,

    Where you able to close this ticket?

    Thank you,

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Purchase Order Invoiced But Still Open Order Status

    Hi Imports,

    Is it possible that you provide some additional details of your issue in a new thread?

    It would be great if you could add some supporting screenprints via the use rich formatting form.

    Many thanks and best regards,

    Ludwig

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Purchase Order Invoiced But Still Open Order Status

    Hi Ludwig

    I have a similar issue as to what B.A had. The PO order status says “Open order” yet the Quality order status says “Closed quality order”. I do not know too much about the PO side of things but apparently the Receipts list was posted with X amount of quantity. The PO was than released with a quantity amount less than what was stated on the Receipts list but was than GRN with the same quantity amount as the Receipts list. Because of this the PO doesn't want to be invoiced.

    Do you perhaps have a solution for me to solve this issue?

    Please note that i'm using AX 4.0       

  • RE: Purchase Order Invoiced But Still Open Order Status

    Hi Mohd,

    Fellow my question is i want to invoice PO without generate product receipt mean i confirm PO and then generate Invoice without Product Receipt. it is a parameter of receiving requirement in item model. this can invoice the PO without product receipt 

    Regards 

    Haris Gillani

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