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Customer experience | Sales, Customer Insights,...
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Business Rules

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I have set up a business rule where when a county in one field is selected then the townships will populate in another field. I have the townships set to the default value. The user I am building this for would like to be able to edit the township field "if necessary" Does anyone know if I can use an event handler to do that or have any other suggestions as to how to make the field stay editable after the rule has been applied? Or can it even be done? 

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    on at
    RE: Business Rules

    Hey Stacy,

    an interesting requirement that may be a bit tricky when working with Business Rules.

    Could you post a screenshot of your Business Rule? What exactly do you mean "set to the default value".

    I remember having some issues some time ago, when I used the "Set Default value" action in a Business Rule. I'm pretty sure that the "Set Field Value" action solved the issue back then for me.

    Otherwise, if the magic of Business Rules don't apply, there is always JavaScript to help.

    You could write a JS-Function which triggers onChange of the county field and populates the Townships with the necessary value(s). So when a user needs to do some "adjustments" after the selection of a County it's still possible. Because the JS-Function will only trigger onChange of the County field.

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