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Cannot Post Sales Invoice created via Job

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Posted on by Peter Taylor FP

I have created a brand new job for a customer that does NOT have a bill to customer assigned. I add 1 job task line and 1 job planning line to the job. I create a sales invoice using the create sales invoice function from the job line. When i go to post the sales invocie it says:

I cannot figure this out - why is it telling me to change the bill to customer?

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Mohana Yadav 60,969 Super User 2025 Season 2 on at

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RE: Cannot Post Sales Invoice created via Job

Please use Page Inspection and check what do you have in Bill-to Customer No. field of Sales Invoice.

it should auto populate same as Sell-to Customer No.

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Peter Taylor FP 96 on at

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RE: Cannot Post Sales Invoice created via Job

Page inspection shows the Bill to customer is the same as sell to customer - see screenshot.

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Karan Mehta 8 on at

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RE: Cannot Post Sales Invoice created via Job

Hello,

By Any Chance Is it changed in Customer Master ?

Or on Sales invoice header ?

If either of the place has it - then it might be possible that it's coming like this.

Regards

Karan

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Peter Taylor FP 96 on at

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RE: Cannot Post Sales Invoice created via Job

nope, i created a brand new customer called TEST with no bill to customer, created a job, then an invoice from the job, and still get the same message. I then deleted the invoice, set the bill to customer = TEST on my customer called TEST, re-created the invoice, and still the same message. If i create a sales invoice for customer TEST manually i.e. NOT through the job create sales invocie function from the job, the message does not appear and the invocie will post. One thing I did do at an earlier stage was create a corrective credit memo against another invocie relating to another job, but i dont see how that should break anything!

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Inge M. Bruvik 1,045 Moderator on at

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RE: Cannot Post Sales Invoice created via Job

The only way you can create a invoice for a job is to assign a customer to a job.

The system will not allow you to invoice to any other customer using that job other than the customer that actually is assigned to the job.

So you can not run a scenario where you have several customer being invoiced against the same job.

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Peter Taylor FP 96 on at

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RE: Cannot Post Sales Invoice created via Job

Hi, I have an example on my screen right now....the invoice IS created against the right customer (the customer on the job), but when i go to post, it says the invocie must be against a different customer. Feels like a bug to me..lets have a screen share if possible as this is really perplexing me!

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Amit 2,557 on at

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RE: Cannot Post Sales Invoice created via Job

Hi,

Pls debug the code. You will find the solution

Regards

Amit Sharma

www.erpconsultors.com

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Inge M. Bruvik 1,045 Moderator on at

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RE: Cannot Post Sales Invoice created via Job

I would try to delete the invoice and try to recreate it from the job.

If you really think there is a bug you should contact your partner and have them raise a support ticket to Microsoft about it.

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YUN ZHU 93,155 Super User 2025 Season 2 on at

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RE: Cannot Post Sales Invoice created via Job

Hi, Did you use the function below to create a sales invoice?

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Peter Taylor FP 96 on at

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RE: Cannot Post Sales Invoice created via Job

Yes, that's how i created the job invoice. I work for a partner.

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