Sorry, something went wrong - User unable to access project

(0) Share

Report

Posted on by naagster

Hello -

I have a user that is unable to access a Customer Voice project that was shared with him by another internal user. The project doesn't appear in his project list and when he clicks the link in the email, he gets a "Sorry, something went wrong" error message. He's been able to access projects before, has the survey roles and Customer Voice license. Any ideas on what might be causing this? Thanks!

All responses (3)

Answers (0)

naagster 10 on at

Like (0)

Report

RE: Sorry, something went wrong - User unable to access project

Unfortunately not. I submitted a ticket with Microsoft, but never heard back. The user has been able to access future projects though, so it was something specific to that project.
Mattw112b 385 on at

Like (0)

Report

RE: Sorry, something went wrong - User unable to access project

Did you figure this out I am getting today trying to use a Service account to be our main customer voice user.
Arjun N on at

Like (1)

Report

RE: Sorry, something went wrong - User unable to access project

Hi naaster,

Can you open a support ticket or send an email to customervoice@microsoft.com with the tenant id, project URL and the email of the user who is getting this error message so that we can investigate ?

Thanks,

Arjun