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How to associate marketing form to event? Look-up not working

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Posted on by Sophieanne

Hi,

I'm trying to associate a marketing form (event registration template) to an event so I can create follow up actions in the customer journey. But when I switch the button "Use marketing form for registration" to Yes, it cannot find any existing forms while there are several forms ready to use (live);

Is this a bug or am I doing something wrong? Thanking you in advance!

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cloflyMao 25,198 on at

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RE: How to associate marketing form to event? Look-up not working

Hi Sophieanne,

It is very glad that the issue has been solved.

Regards,

Clofly

If you had found any answer helped, please kindly mark as verified to close the thread, it would be really appreciated.
Sophieanne 39 on at

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RE: How to associate marketing form to event? Look-up not working

Yes, it seems the form got somehow stuck in the "going live" phase, that's why I couldn't see it. Thank you!
cloflyMao 25,198 on at

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RE: How to associate marketing form to event? Look-up not working

Hi Sophieanne,

Have you solved the issue successfully? :)

Regards,

Clofly
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cloflyMao 25,198 on at

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RE: How to associate marketing form to event? Look-up not working

Hi Sophieanne,

Please check whether form type of the marketing form is also event registration and the form is in live status.

In other word, the lookup field will only show marketing forms whose type are event registration and status in live.

Regards,

Clofly