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Can we Build a Dynamics 365 bot with azure bot framework which takes the data from CRM entities and feed it to azure bot? if Yes? How?

Posted on by 25

I was exploring and want to simply the procedure for users to access the data inside the D365 with a bot that can take the data from CRM D365 and display it in chat windows when user through a question at the bot using the azure bot service.

eg.   Q. How many contacts are added to system last year?

        A. 10 (With contact names)

        Q. How many opportunities are pending? 

        A. 3 (With opportunities name)  etc.

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