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Specific item gross weight and net weight is missing under Item card

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Posted on by SC666

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Hello,

Some specific items gross weight and net weight is missing data in Item card master data. I have this issue then I am printing out the bill of lading document.

I had a look at my production BOM, all is fine. And I use power Bi to have a look at the master data under item card table, column /gross weight / /net weight/ is showing /0/ for that specific item.

What can I do to make the gross weight and net weight showing correct in the system?

Thanks!

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Valentin Castravet 32,800 Super User 2026 Season 1 on at

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How is it usually populated on the item card? i.e. how come other items have it? Are some users in your company responsible for populating these fields when items are created? Usually these fields are manually populated, so if some items are missing them, they simply need to be populated.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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SC666 266 on at

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Hi Valentin @Valentin,

We don't need to populate anything. As long as Prod BOM is well set in the system, the "gross weight" and "net weight" should show data there.

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Valentin Castravet 32,800 Super User 2026 Season 1 on at

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Out of the box there is no connection between a bom and the gross/net weight fields on the item card. Perhaps you have some customization that creates this connection and auto populates those fields. Maybe this customization is not setup correctly for these items? Or it stopped working?

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Gerardo Rentería Ga... 27,280 Most Valuable Professional on at

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Hi

I hope this can help you. can you verify that the type is inventory?

BR

GR

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SC666 266 on at

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Hello Valentin,

I don't think we did any customization on these fileds. Isn't it standard to show the weigh under item cards(page "30" master data. You can view it under Power BI when connected to the data source). I don't know why some are showing weight some are not. If it is out of the box, no direct connection between bom to item card, how did the system retrieve those data from?

Thanks!

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Valentin Castravet 32,800 Super User 2026 Season 1 on at

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Its standard to show those fields. Its not standard to have data populated in them. Either someone manually populated them, and stopped doing it for some items. Or, you must have some sort of customization to connect the values on those fields to the bom, and this customization either stopped working or there is some setup missing for the items with the empty weight.

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SC666 266 on at

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Hi GR,

It's inventory.

Shine

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Jun Wang 8,220 Moderator on at

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those should be standard fields on item cards, are you running saas? check if you can fix vis personalization,

if not working, create a MS ticket

Jun Wang

linkedin: www.linkedin.com/in/jun-wang-b099aa2a3

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YUN ZHU 102,049 Super User 2026 Season 1 on at

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Hi, as Valentin mentioned, gross weight and net weight are not in the standard item API, this seems to be a custom page. You need to check whether the code gets the correct value. If you are not a developer, please contact your partner.

https://learn.microsoft.com/en-us/dynamics365/business-central/dev-itpro/api-reference/v2.0/api/dynamics_item_get

Hope this helps.

Thanks.

ZHU

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