When email activity is created in case email should sent to owner

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Hi Team,

We want to trigger a mail when email activity is created in case record. Email should send to owner of the record. Could you help me for same?

Thanks,

Mayur

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Rodrigo Hentz on at

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Hi how are you?

You can use Power Automate with the CDS Current Environment connection to run a flow when a new email message is created regarding an incident and send the email to the case owner.

Create a new flow using the connector Common Data Service (current environment)

Select the action trigger "When a record is created, updated or deleted"

Set the properties like below and after click on the 3 dots of the trigger and click in settings

On trigger conditions add this one @equals(triggerBody()?['_regardingobjectid_type'], 'incidents')

This wil tell to flow to execute only if the email created is regarding an incident

After that add the action to create a new email message adding the owner of the incident on the activity party list and is done!

Please let me know if this answer your question. If you have doubts or concerns please let me know.

Regards.

Rodrigo Hentz

Microsoft Support Engineer

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Community Member on at

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Hi Hentz,

Working good for me.

Thanks,

Mayur

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AAGustavo 25 on at

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Hello Sir, my email stays stuck as a Draft in the activities, could you please help?

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Goutham A 2 on at

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Hi @AAGustavo, Is the email configuration set up?Mailbox configuration settings should have server side syn with email router as below

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AAGustavo 25 on at

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Hello, I found a way to fix it! thank you.

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