We are wanting to create a system view that will help us determine cases that are older than 2 days and 7 days.
In more than 2 days system view.
We are wanting to see cases that are more than 2 days only, so cases more than 3 days should not reflect on this view but will fall under more than 7 days..
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Hi,
Try to build the criteria using Advance find with Older than 2 days / Older than 7 days etc and verify the results. Once you are done with the advance find, use the same criteria and create the system.
Hope this helps.
Hi James_2018,
Create a system view similar to the below image on the cases entity.
Hi,
You can use Last X hours 72 (3 days) and combine it with Older than 48 hours.
*Need at least CRM 2015 Update 1
https://www.powerobjects.com/2015/06/30/aging-using-the-older-than-clause-within-advanced-find/
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