Filter cases

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Posted on by Community Member

We are wanting to create a system view that will help us determine cases that are older than 2 days and 7 days.

In more than 2 days system view.

We are wanting to see cases that are more than 2 days only, so cases more than 3 days should not reflect on this view but will fall under more than 7 days..

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RaviKashyap 55,410 Moderator on at

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RE: Filter cases

Hi,

Try to build the criteria using Advance find with Older than 2 days / Older than 7 days etc and verify the results. Once you are done with the advance find, use the same criteria and create the system.

Hope this helps.
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Adrian Begovich 1,025 Super User 2025 Season 1 on at

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RE: Filter cases

Hi James_2018,

Create a system view similar to the below image on the cases entity.
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Temmy Wahyu Raharjo 2,914 on at

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RE: Filter cases

Hi,

You can use Last X hours 72 (3 days) and combine it with Older than 48 hours.

*Need at least CRM 2015 Update 1

https://www.powerobjects.com/2015/06/30/aging-using-the-older-than-clause-within-advanced-find/