web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Aim of Travelling Too/...

Service | Customer Service, Contact Center, Fie...

Unanswered

Aim of Travelling Too/starting a Work Order on the Day, Rather Than Travel Too/Complete the Work Order on the Day

(0) Share

Report

Report

Posted on by Pete C

107

Hi Everyone,

Quick One from Me.

A main KPI Driver for our Business is to arrive on the day, rather than arrive and complete.

It seems the Native Feature of D365 is to only schedule if it thinks the Resource can Travel/Complete as per the Estimated Duration.

We have some manual work arounds to try, but wondering if any of the experts on the forum have faced this, and have systematic approaches to resolve.

Any advise is greatly appreciated.

Cheers

Pete

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (0)

Pete C 107 on at

Like (0)

Report

Hi James, For Resources that work on what we call Long Duration Work Orders, we have extended their working hours so they will still be Routed Long Duration Work Orders. It is not ideal but gets an ok result.

Was this reply helpful? Yes No

Join the conversation

Helpful resources

Quick Links

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1

Tom_Gioielli 61 Super User 2025 Season 2

#2

Siv Sagar 52 Super User 2025 Season 2

#3

Daniyal Khaleel 42 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans