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Hi, the CaseNumber auto linking from PVA escalation to omnichannel Conversation seems to be not working anymore. Is there an additional setup needed for this?
Previously, we're using CaseNumber as a bot variable in PVA, and it correctly links the ticket number in dataverse upon escalation.
Anyone else experiencing this as well?
Thanks
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André Arnaud de Cal...
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Martin Dráb
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nmaenpaa
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