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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Settlement of custome...
Microsoft Dynamics NAV (Archived)

Settlement of customer payments

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Posted on by Tharanga 80

We have NAV 2009 Classic. Today I have done customer settlements. Before enter them I took Aged Accounts Receivable Report. At first I have settled few customers and then opened customer cards and checked the balances. They were deducted accordingly. After that I have settled all the customer remittances in cash receipt journal. I have entered manual numbers as document numbers. Then applied them to relevant sales orders and post them. After settling the remittances. I obtained Aged Accounts Receivables. Then it has not changed. The balances are same. Could you please tell me what could be the reason for that.

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  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Have you checked Customer Ledger Entries? What is the value in Remaining Amount?

    Also enter the "Aged As Of" date as current date and then see the result. You might have settled the invoice / payment in current date and hence might be facing such issue.

  • Verified answer
    Alexander Ermakov Profile Picture
    Alexander Ermakov 28,096 on at

    I agree with Vishal, you could have either posted remittances them the way that customer ledger entries were not created or you have used a wrong customer (to check that, go to customer card and drill down to the balance field - you should be able to find your transaction there). Also, you might have posted the transactions not with the date you initially mentioned.

    Also, check the currency you have used, sometimes users make posting with a wrong currency selected (or not selected).

  • Tharanga Profile Picture
    Tharanga 80 on at

    Thank you. will check so.

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