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D365 Sales Enterprise with Customer Service Professional Attach

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Posted on by Community Member Microsoft Employee

Hi All,

Please can someone clarify if it is possible to license a user with Sales Enterprise and a Customer Service Professional in the same tenant and instance/environment as the licensing guide, at least in my interpretation, alludes to this being possible based on the matrix below:

There are lots of references to the idea that it is not possible to mix and match Enterprise and Professional versions in the same instance/environment, but these references are always about Sales OR Customer Service products in isolation and not Sales Enterprise + Customer Service Professional Attach OR Customer Service Enterprise + Sales Professional Attach...

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ConnorD365Insight 130 on at

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RE: D365 Sales Enterprise with Customer Service Professional Attach

There is no readily available information on this. Is there a way to setup a test environment to see if this is a feasible solution?

(D365 Sales Enterprise with Customer Service Pro attached) I have a client that I am looking to confirm this for.
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Community Member Microsoft Employee on at

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RE: D365 Sales Enterprise with Customer Service Professional Attach

Hi KZD3652022,

"There are lots of references to the idea that it is not possible to mix and match Enterprise and Professional versions in the same instance/environment, but these references are always about Sales OR Customer Service products in isolation and not Sales Enterprise + Customer Service Professional Attach OR Customer Service Enterprise + Sales Professional Attach..."

Yes, this means that Sales Enterprise has an instance and Sales Professional has another instance. So you can't mix them.

Please check this thread: Sales Professional vs Sales Enterprise - Instances and Upgrade? - Dynamics 365 Sales Forum Community Forum

"Please can someone clarify if it is possible to license a user with Sales Enterprise and a Customer Service Professional in the same tenant and instance/environment"

In the same tenant is allowed. However, I'm not sure that the user can be in the same instance.(Didn't find any information about this.) You would better raise a ticket to consult Microsoft.