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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Allocation failure whe...
Finance | Project Operations, Human Resources, ...
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Allocation failure when releasing Sales Order to warehouse AX2012 R3 CU13

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Posted on by Mark Bowden 65

Hi Community,

URGENT request please.

We've just upgraded to AX12 R3 CU13 and suddenly a large proportion of our sales order picks are being generated with blank picking locations in the generated work.  We've been through the setup and can not find anything wrong.  I'm hoping someone could point me towards something maybe we've missed, or if anyone has a similar issue they can not fix.  Screenshots attached for reference (if anymore are needed please ask)

Work Template (warehouse 400 is our despatching warehouse)

pastedimage1605170172649v1.png

Wave Template

pastedimage1605170229220v2.png

Location Directive (query from Location Directive)

pastedimage1605170306717v3.png 

Location Directive (Query from Location Directive Action)

pastedimage1605170355565v4.png

As you can see the Location Directive is very simple, we've stripped it back to the minimum in order to try and generate the work, but we're still getting blank locations.

I've read through the other posts on here, the Sales Order Header and Lines all have the same Site and Warehouse, which matches the directive and templates.  Example below of the work generated, the sales order and the on hand stock screen

Work Generated for SO658295

pastedimage1605170648080v6.png

Sales order site and warehouse

pastedimage1605170758092v7.png

On hand stock

pastedimage1605170822925v8.png

Thanks In advance for any advice

Mark

  • Mark Bowden Profile Picture
    Mark Bowden 65 on at
    RE: Allocation failure when releasing Sales Order to warehouse AX2012 R3 CU13

    Hi Alina,

    Yes we use Batch tracking and reservation (batch above location in the reservation hierarchy) and we have a customised storage dimension called Revision (similar to product variant)

    We discovered that our partner hadn't installed the Feb 2019 Updates when we moved to CU13 so we're missing a chuck of hotfixes (the one you mention is among them)  We are installing the Feb updates and see what results we have then.

    Regards

    Mark

  • Alina Lica Profile Picture
    Alina Lica on at
    RE: Allocation failure when releasing Sales Order to warehouse AX2012 R3 CU13

    Hello Mark,

    Do you have any dimension selected on sales order line, besides Site, Warehouse and Inventory status ?

    Also, check if you have this fix installed:

    https://fix.lcs.dynamics.com/Issue/Details?kb=4459904&bugId=3977912&dbType=0&qc=33c1b2fc312f9cec4dbb57a65ff6b008f2a266cf6089bd2849b50b5a509ed0d4

    Thanks,

    Alina

  • Mark Bowden Profile Picture
    Mark Bowden 65 on at
    RE: Allocation failure when releasing Sales Order to warehouse AX2012 R3 CU13

    Thanks for the response.  Here's the screenshot of the failure log for the example in the original post

    pastedimage1605176812724v1.png

    Regards

    Mark

  • asedawy Profile Picture
    asedawy 117 on at
    RE: Allocation failure when releasing Sales Order to warehouse AX2012 R3 CU13

    Hello,

    Can you check the work creation history log and post a screenshot.

    Thanks

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