"No tax schedule or detail exists for this ID" when posting return

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Posted on by Nicole Albertson

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We have recently implemented Vertex Cloud in our system to calculate Sales Tax for us. We have two returns that we cannot post in the batch and fail with the message "No tax schedule or detail exists for this ID". All other returns have posted just fine. The invoices that we had for these two returns also posted just fine and they had the same exact customer, items, tax detail ID's.

Things I have tried:

Checklinks on the Sales/Purchases Tax Master
Verify that the TX00201 tables has the same Tax Detail ID's as are used in the SOP10105 table for the returns
Verify that on the customer on Sales Customer Detail Entry window that the Ship To Tax Schedule ID is correct
Recalculating the tax
Applying Default Distributions

I am not sure what I am missing for the Return to post that wasn't needed for the Invoice to post. Looking for anything to check or ways to track it down. Thank you in advance for any guidance you may have.

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Microsoft Dynamics GP

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Cheryl Waswick Microsoft Employee on at

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Hello Nicole,

In all the cases we've had on this error, the user needed a patch update from the 3rd party product, so you may want to reach out to them.

Cheryl

Microsoft Dynamics GP Support

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